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At Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include :
Call Center Representative Position Summary :
The Call Center Representative - Food Service primarily works in the diet office taking patient orders but may also assist in the areas where food is cooked, prepped, and served to patients.
In the diet office, operators are responsible for maintaining current records for patient diet orders and taking patient calls for room service, guiding patients through their selections if necessary.
Acts as the liaison between nursing and food service to facilitate communication and assist in patient safety.
The Call Center Representative :
Maintains current records of patient diet orders and takes patient calls for room service, guiding patients through selections when necessary.
Handles approximately 250 300 patient diet orders per day.
Monitors patient intake to ensure compliance with diet specifications, and identifies patients who have not ordered meals with the assistance of the tray tracking system.
Advises patient with food precautions (microbial diets, special / restricted diets, allergies, etc.) as appropriate and provides information about food selections to patients and / or their families.
Follows up on delayed, erroneous or non-delivered food orders.
Attends monthly department meetings and participates in on-going trainings and in-services with other departments in order to maintain a working knowledge of the department.
Work Hours : Rotating Shift, FT, 40 hrs / wk, weekend work required
Work Location : St. Petersburg, FL
Call Center Representative Qualifications :
Strong multi-tasking skills are required to be successful in this role.
Basic understanding of patient service software (HealthTouch, CBORD, Computrition or equivalent)
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy.
Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.
Last updated : 2024-05-09
Full Time
$34k-44k (estimate)
05/10/2024
05/14/2024
csurg.jhmi.jhi.edu
Baltimore, MD
<25
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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
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02/18/2022: Hartford, CT
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Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
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Step 3: View the best colleges and universities for Call Center Rep.