Job Summary :

Loss Prevention Partners protect Partners, customers and secure assets through efficient effective risk management and effective communication within their designated shops.

This includes loss or damage to stock, loss of cash, and non compliance to process.

Job Description :

Due to working regulations, applicants must be 18 years or over to apply.

At a glance

• The salary range for this role is set at £24,400 - £32,000
• This vacancy is for a permanent contract and a temporary contract and will work on a rota basis covering a variety of shifts, including evenings and weekends.

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you will

add value to the efficiency and profitability of John Lewis & Partners. In

this role, you will :

Mitigate the risk of malicious harm to Partners and Customers;

Manage shrinkage performance within budget and risk appetite.

You will play a key role in a John Lewis branch, by investigating trends

and reporting on key themes, thoroughly investigating shrinkage to protect

our profit. You'll protect your fellow Partners and customers, patrolling

the shop floor to deter potential theft and monitoring CCTV for signs of

suspicious behaviour.

The role will address all aspects of Shrinkage, including, though not

exclusive to, external and internal dishonesty, procedural failure, and

You will need to be confident and reassuring to be able to de-escalate

conflict situations in the branch professionally. You will raise awareness

of all aspects of shrinkage by supporting and coaching fellow Partners.

What do our Loss Prevention Partners enjoy about their role?

The LPP role is very rewarding. We are there to protect Partners and

customers alike; it's about giving great customer service when patrolling

the shop floor, building relationships within the branch, and generally

being there to support others. The wider LPP community offers great support

when in need. Being part of a great team myself, we work closely together

as well as with the local police in the community. I enjoy investigations,

whether it's looking into shop theft or stock issues, or even helping

customers around the store.

Kate, Loss Prevention Partner

You really feel that you are doing something for others, and working in a

Partnership gives you a sense of belonging.

Tim, Loss Prevention Partner

Will I receive training?

You will receive full and comprehensive training in the first few weeks of

starting in your new role. If you do not have previous experience in this

role, don’t worry we will provide all the training you need.

You can find out more about this role from our Profit Protection Area

Manager Kelly by watching this short video here

To view the job outline :

External candidates - please view via the attachment

Internal candidates - please view the job outline found in the Additional Job Description section below.

Essential skills you’ll need

• Strong communication skills
• Attention to detail / accuracy
• Good customer service skills

Desirable

• Previous experience in a loss prevention role
• Previous experience in a customer facing environment

Benefits of the Partnership and the role

Excellent work life balance, including focus on well being and our

market leading equal parenthood leave Policy

Full time working holiday entitlement of 22 days holiday, plus bank

holidays (increasing to up to 30 days based on length of service)

Defined Contribution pension scheme where your contributions will be

matched by the Partnership (up to 8% of pay). After three years’ service,

you’ll receive an additional Partnership contribution of 4% of pay,

regardless of whether you pay in or not

You’ll get Partnership discount in store and online once you complete

three months Earning Membership. That’s 25% off in John Lewis & Partners

12% off electrical products) and 20% in Waitrose & Partners. You’ll also

be able to nominate someone you live with to share your discount

• Simple cycle to work support scheme
• We’re really proud of our exclusive hotels based in some of Britain’s

most beautiful areas and once you’ve been with us for three months, you’re

welcome to explore them

To learn more about our Benefits, please visit -

Find out more about the extensive range of exciting benefits that you could

enjoy when you join us on our website under About the Partnership;

Benefits.

Next Steps :

With the potential need to detain or ban individuals committing criminal

offences, this role requires applicants to be over the age of 18.

This role is subject to the following pre-employment screening : 5 year

reference check, Basic Disclosure and 5 year financial probity.

The application form consists of a CV upload followed by application

questions. Please ensure you refresh the page each time you complete a task

to ensure you complete everything that you need to in time. (If internal,

check your Workday notifications and see further guidance on the PDW under

Internal application process").

You'll be asked about any adjustments you might need to support the

recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in

joining JLP.

Please consider the following when making your application :

• This role is subject to the following pre-employment screening : 5 year reference check, Basic Disclosure & 5 year financial probity.
• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
• Print off the job description now if you require it.
• Ensure you have an up-to-date CV.

Please note that there are both Fixed Term and Permanent roles available.

Pay :

£24,400.00 - £32,000.00 Annual

Scheduled Weekly hours :

37.5

Worker Type : Permanent Partner

Permanent Partner

Job Level : Partnership Level 9

Partnership Level 9

Hours of Work :

Full time hours (37.5hrs per week), to include two late shifts per week and to work every other weekend

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.

Last updated : 2024-05-15