Specific Responsibilities

• Educates the sales team on store sales plan, personal sales goals, store statistics and motivates the team to achieve goals
• Consistently achieves and exceeds total store goals and key performance indicators (KPIs) as determined by the Company
• Partners with corporate team to build relationships and events in order to drive traffic and sales
• Identifies business trends and reacts quickly to the needs of the business
• Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach
• Demonstrates sales leadership by playing an active role on the sales floor
• Develops and maintains store clienteling processes and standards and ensures associate participation and compliance
• Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation
• Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation
• Ensures that the sales floor always meets Company standards with regards to merchandising, visual presentation and housekeeping
• Directs and supervises the daily activities of the management, sales and stock team
• Consistently provides recognition to team members for exceptional performance
• Provides consistent and ongoing constructive feedback and coaching to team members to encourage continued growth and development
• Develops and trains internal talent to ensure the team reaches its full potential and to build a strong internal bench of candidates for future leadership roles
• Networks with, recruits and interviews external talent on an ongoing basis
• Responsible for managing all operational processes, policies and functionality related to merchandise management, security, loss prevention and facility maintenance
• Ensures that the store meets all Company standards and expectations with regards to merchandising and visual presentation, safety, functionality and security and complies with all relevant local, State and Federal regulations.
• Sets standards for maintaining a neat and organized stockroom, storage area and shipping/receiving area in order to allow for safe and efficient access to product by stock and sales associates
• Communicates with appropriate corporate partners to confirm details of product flow into and out of store
• Monitors store inventory levels and partners with corporate team to maximize sales through product replenishment and communication of product needs
• Manages inventory audits and works to reconcile any inventory discrepancies
• Facilitates the communication of Company information to associates

Skills and Requirements

• 5 years of managerial experience in a customer service focused retail environment required
• Proven ability to analyze selling reports, identify business trends and react quickly to the needs of the business in order to drive sales results
• Ability to interpret policies and procedures to resolve customer and employee issues
• Experience with POS systems, including inventory management functions
• Effective management, interpersonal and communication skills
• Strong analytical and problem solving skills
• Strong computer skills-proficient in Outlook, Excel and Word
• Excellent communication skills, both written and verbal
• Excellent time management skills

Centric Brands Inc. is an Equal Opportunity Employer.

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