1 Technical Support Manager Job in Township, NJ
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Technical Support Manager
$115k-146k (estimate)
Full Time
4 Months Ago
Jobskey Consultancy is Hiring a Technical Support Manager Near Township, NJ
Role & Responsibilities :
- Manages the day-to-day activities of the infrastructure team, providing guidance and direction as necessary
- Manages enterprise-wide servers, including VMWare, Citrix
- Manages storage across the enterprise
- Helps manages the enterprise Office 365 email platform including Exchange, OneDrive, Teams, and SharePoint
- Coordinates all problems, incidents and change management initiatives using NJR IT standard operating procedures and ITIL best practices
- Provides detailed RCA for any outages or major incidents
- Ensures infrastructure team is following NJR security standards
- Works with security team to implement existing security measures and controls
- Collaborates on business system architecture plans, assesses cost and feasibility of the system requests, and ensures the plan supports strategic and near-term needs
- Assists in the development of the department's budget and makes recommendations regarding spending decisions
- Utilizes software and hardware tools, identifies, and diagnoses complex problems and factors affecting network performance and takes corrective measures
- Works with various functional managers to ensure project costs and schedules are properly estimated and controlled.
- Tracks progress of assigned tickets with a focus on meeting delivery deadlines
- Tracks and reports on metrics and KPI for tickets assigned to and handled by the Infrastructure Support team.
- Helps manage yearly audit process with audit team
- Integrates activities with business units and other IT functional areas to ensure the successful implementation and support of project efforts
- Manages the Technical Support staff by supporting a team-oriented work climate that enables project team members to develop professionally. Values diversity, promotes teamwork and collaboration.
- Emphasizes quality, customer satisfaction, creativity, and cost effectiveness
- Ensures infrastructure meets or exceeds service level agreements and that operations align to support agreements and Company strategy
- Works with the DR Manager and Business Continuity team to ensure that the disaster recovery and business continuity plans support the Business Continuity Strategy for the overall company and business.
- Serves as backup for the DR manager
- Forecasts and plans data center equipment and project cost requirements in the annual budgeting process
- Works with Project Management team on resource planning and project forecasts.
- Helps manage yearly Microsoft True-up and EA agreement.
- Serves as a point of escalation for infrastructure related incidents; ensures the appropriate resources are engaged for timely action and proper traction.
- Manages vendor relationships with key partners and internal/external service providers.
- Bachelor’s degree in information systems or a related IT field is required
- Advanced knowledge of Office 365, including SharePoint, Exchange Online, and Azure AD
- Minimum 5 years of experience in managing an infrastructure technical support team
- Minimum 5 years of experience with Microsoft server technologies
- VMware experience required
- Understanding of current recovery solutions, high availability architectures, LAN, system administration and monitoring, and mainframe architectures is needed as is knowledge of crisis communication solutions
- Experience managing infrastructure related projects
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Advanced knowledge of PowerPoint and Excel for presentation and reporting
- Strong problem solving and troubleshooting skills with experience exercising sound judgement
- Excellent teamwork and interpersonal skills
- Strong customer service skills with a problem-solving mindset
- Excellent communication skills to convey plans, exercises, and activities. Must be able to interact with technical, non-technical, and management employees
- Available 24 x 7 to respond to issues, escalation and support off hour maintenance.
- Ability to multi-task, analyze and solve problems quickly with attention to detail.
Job Summary
JOB TYPE
Full Time
SALARY
$115k-146k (estimate)
POST DATE
01/15/2023
EXPIRATION DATE
06/15/2024
WEBSITE
jobskeysearch.com
SIZE
<25
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The job skills required for Technical Support Manager include Problem Solving, Technical Support, Customer Service, Troubleshooting, Initiative, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Manager. Select any job title you are interested in and start to search job requirements.
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