8 IT Specialist Jobs in New York, NY
Jobskey Consultancy is Hiring an IT Specialist Near New York, NY
Job Summary:
We are seeking a highly motivated and customer-focused Level 2 Helpdesk Support Specialist to join our Technology Services team. The ideal candidate will have excellent people and communication skills and a strong technical background. This role will be required to be in the office 4 days per week.
Responsibilities :
- Respond to and resolve customer inquiries and issues via phone, email, and in-person
- Handle escalations from Level 1 support and provide technical assistance to customers and end-users
- Document customer interactions and issues in our ticketing system
- Escalate and forward more complex issues to the appropriate IT team
- Provide exceptional customer service and maintain a positive attitude in a timely and professional manner
- Identify and recommend solutions to improve customer satisfaction and reduce support calls
- Collaborate with other teams to resolve complex issues and implement new systems and technologies
- Create and maintain support documentation
- Monitoring systems and processes
- Administering users in Active Directory and applications
- Coordinating with vendors to purchase, deploy, and RMA hardware
- Instructing users on technology best practices
- 4-6 years of experience in Desktop support
- The successful candidate must be a team player with strong customer service and communication skills
- Microsoft Windows
- PC applications, including Office 365
- Network connectivity, including Wi-Fi
- Mobile devices and associated apps
- Laptop PCs, iPhones, iPads
- Collaboration and meeting room technology
- Zoom and Microsoft Teams meetings
- Meeting room video conferencing
- VPN and Citrix remote access
- VOIP telephones
- Strong technical skills and knowledge of hardware, software, and network systems
- Deep understanding of the Windows operating system is a plus
- Application packaging experience is a plus
- Strong understanding of help desk functions and technical support experience
- Strong knowledge of desktop/laptop hardware and BIOS upgrades
- Strong knowledge of Windows 10, Windows 11, iPhones, iOS and general productivity applications
- Networking knowledge (TCP/IP, DHCP, DNS, Wireless)
- Must be able to lift desktops, laptops, monitors, printers, and other IT-related equipment
- Knowledge and understanding of Microsoft Active Directory
- Personal Attributes:
- Excellent people and communication skills and a passion for exceptional customer service
- Excellent analytical and problem-solving skills
- Flexibility working in a fast-paced, high-expectations environment
- Ability to work well under pressure and handle multiple tasks simultaneously
- Working independently and as a member of a worldwide support team
- Excellent analytical and problem-solving skills
- Excellent listening, interpersonal, written, and oral communication skills
- Pays extreme attention to details
- Highly self-motivated and passionate about technology and people
- Ability to prioritize and manage time effectively
- Eager to learn new technologies and applications, and ability to absorb new topics quickly
- A Bachelors degree in Computer Science, Management Information Systems, or a related field (and/or equivalent experience).
- IT certifications a plus (ex. CompTIA A , CompTIA Network , Microsoft MTA, etc.)
Job Summary
Full Time
$78k-98k (estimate)
04/27/2024
05/10/2024
jobskeysearch.com
<25
The following is the career advancement route for IT Specialist positions, which can be used as a reference in future career path planning. As an IT Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist. You can explore the career advancement for an IT Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
03/10/2022: Pittsburgh, PA
IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/26/2022: Cedar Falls, IA
IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.
02/10/2022: Fayetteville, NC
An IT specialist generally provide their services for companies regarding software, hardware, and databases.
01/24/2022: Waco, TX
An IT Specialist also offer support over the phone or through remote system support software.
01/19/2022: Boston, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
02/14/2022: Omaha, NE
Pursue Vendor-Specific Certifications (Timelines Vary).
02/06/2022: Biloxi, MS
Earn a Master’s Degree (Optional, Two Years).
02/26/2022: Dothan, AL
Accurately diagnose problems and deliver solutions, either through knowledge or research.
01/30/2022: San Diego, CA
Consider Earning a Master’s Degree.
02/23/2022: Kingsport, TN
Step 3: View the best colleges and universities for IT Specialist.
