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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

The Customer Operations (COPS) team is the connective tissue of the company, responsible for bringing financial products to market built on a growing banking-as-a-service platform with multiple external partners. COPS works cross-functionally across all areas of the business with the goal of establishing and improving our business processes to deliver exceptional customer experience in a scalable, efficient way. 

About the role:

Reporting into our Director of Fintech Operations, the Banking & Partner Operations Manager will be responsible for operationalizing our critical financial institution and partner relationships in support of bringing innovative financial offerings to life. You will support and lead external partner implementations, creating project plans and owning their outcome, as well as building a team of subject matter experts to maintain the daily cadence of the business. You will create and manage operational workflows and collaborate with key stakeholders across Product, Engineering, Legal & Compliance, and Partnerships to drive successful outcomes. This is a highly visible, cross-functional role that will require thoughtful leadership, strategic thinking and detailed execution.

What you will be doing:

• Support in the evaluation of and implementation with new financial institutions and partners, with a hands-on approach to achieve streamlined and efficient partner onboarding 
• Build trust and maintain strong, lasting relationships with a solution-oriented approach to deliver exceptional CX for internal and external stakeholders alike
• Define and continuously refine a repeatable playbook for partner and customer implementations which includes best practices and cross-functional efficiencies in processes, procedures and tools
• Build and train a specialized team of operational experts as our partner and customer base continues to grow and expand
• Provide functional and technical leadership to the COPS team to develop and execute service offerings that drive and accelerate customer adoption, engagement, and growth
• Assist in developing short, medium, and long-term plans to achieve and drive strategic objectives to completion
• Advocate for the voice of the customer to Product & Engineering leadership and influence product prioritization and roadmaps

What you will need:

• 6 years of professional career experience, including 3 years in an operational role in fintech, banking-as-a-service, or financial services company
• Experience interfacing with financial institutions or managing banking partner relationships
• Working knowledge of card issuance, card processors, card networks and card printers
• Executive-level verbal and written communication skills
• Demonstrated history of operationalizing and scaling complex processes
• Strong project and time management skills
• Comfort working in a high-growth, fast-paced environment where priorities can quickly change– you enjoy charting a path through ambiguity and controlled chaos.

Added bonus if you have:

• Deep understanding of the embedded finance space, particularly on the issuer side and/or in payments
• Experience leading large and complex implementation projects
• Familiarity with Regulatory Compliance, Risk, Credit Issuance requirements (e.g. UDAAP, Reg Z, Reg E, Fair Lending)
• Experience in an externally-facing role (e.g. Customer Success, Technical Support, Partner Solutions, etc.)

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#Atelio

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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