The Hilton Richmond Hotel & Spa/Short Pump is searching for a remarkable Executive Housekeeping Manager. We are looking for an individual with strong attention to detail and a passion for leading others. As the Executive Housekeeper, you will play a key role in creating lasting positive memories by ensuring a clean and sanitized hotel. You will be responsible for leading the Inspectors, Room Attendants, House Persons, Lobby and Night Cleaners and our Laundry team.

The Hilton Short Pump is a flagship property owned and operated by Shamin Hotels, Central Virginia's largest hotel management company. Having tripled in size to 70 hotels over the past ten years, we own and operate hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

The purpose of the Executive Housekeeper is to manage the housekeeping department by overseeing the planning, organizing, and execution of all department activities:

• Participate on the hotel’s executive leadership team, collaborating with other managers to meet profitability goals, company and brand standards and engage associates in initiatives and programs such as Hilton’s Travel with Purpose and Blue Energy.
• Hire, train and manage the performance of housekeeping staff and supervisors.
• Plan and organize the cleaning of all guests' rooms and public areas.
• Provide daily cleaning assignments to room attendants.
• Manage staffing fluctuations and identify staffing needs.
• Monitor guest service scores for cleanliness, addressing any issues immediately and working with the GM to implements programs that meet or exceed brand benchmarks.
• Ensure that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
• Inspect cleanliness of all hotel rooms and public areas.
• Provide current and prospective associates with information about company policies and job duties.
• Develop and executes incentives and programs that promote positive associate relations.
• Develop weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality.
• Conduct and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required.
• Works closely with Engineering Department to ensure that maintenance and repairs involving guest rooms and public areas are completed in a timely manner.
• Performs any other duties as requested by General Manager.

The Hilton Richmond Hotel & Spa/Short Pump has a strong housekeeping team that earns exceptional cleanliness scores and has strong morale. We are looking for a leader who can carry on these traditions. Qualifications include:

• An Associate’s or Bachelor’s degree would be beneficial but is not required.
• At least 5 years of related experience in the hospitality industry, especially in housekeeping or Rooms division, with at least 1 year of supervisory experience.
• Hilton and OnQ experience are highly desirable.
• Ability and willingness to work weekends and holidays. 
• Knowledge of housekeeping operations, including proper use, storage and first aid for cleaning products would be highly beneficial. 
• Strong computer skills with proficiency in Excel, Word and Outlook.
• Strong passion for and capability with providing outstanding guest service including communication skills and problem solving and issues resolution abilities. 
• Ability to read, write, and speak English sufficient to understand and communicate with team members and guests.
• Ability to work in a standing position for long periods of time up to 8 hours a day.
• Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with minimal supervision.
• Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.

We are proud to be an equal opportunity employer and maintain a drug free work environment. All candidates must consent to completion of a background check.

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