We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We are looking for a General Manager to oversee our Wrigley Field Retail Sportsbook. The General Manager will lead all pre-opening and post-opening responsibilities of our retail sportsbook at Wrigley Field in Illinois. This leader will be responsible for driving customer service, team member engagement, and revenue. The General Manager will oversee the day-to-day operations, have P&L ownership, support/coordinate relevant compliance projects, analyze BI data, establish goals and initiatives, and conduct on-site staff training.

What you’ll do as a General Manager, Retail Sportsbook

• Oversee all on-site retail operational activities pre- and post-opening, ensuring alignment with DraftKings brand and service standards.

• Drive and ensure full compliance of internal control standards (ICS), standard operating procedures (SOPs), policies and procedures.

• Oversee and manage cash operations to ensure vault opening, closing, and balancing procedures are completed and within operational limits.

• Monitor and own all technical and operational incidents affecting the platform, product, and hardware to ensure timely resolution and proper reporting to stakeholders in partnership with Corporate IT.

• Proactively identify issues and partner closely with Customer Experience, Compliance, Accounting, and Security to resolve escalated player complaints and operational issues.

• Locally manage emergency situations, power outages, and other sensitive issues involving threats and acts of violence, theft, harassment, and other workplace safety issues. Timely escalation of these events is critical.

• Establish and maintain effective working relationships with third-party providers, partners, vendors, and regulators.

• Assist in the development, on-going completion and execution for all required training including but not limited to New Hire, Anti-Money Laundering, Responsible Gaming (RG) compliance, self-exclusion programs and corporate policies and procedures.

• Prepare budgets and operating plans, and evaluate the performance of the operations including financial performance to company executives.

• Partner with leadership for execution of special on-site events.

• Shape the working environment and framework to define success and drive continuous improvement.

• Lead and mentor a team of 30 direct/indirect reports.

Qualifications

• At least 10 years in a managerial role or higher. Gaming experience is a plus.

• Previous experience managing at least 30 direct/indirect reports.

• Bachelor’s degree in a related field or equivalent education/experience.

• Strong working knowledge of instate and federal regulatory and compliance sectors.

• Must be able to obtain and maintain all required gaming licenses.

• Excellent written and oral communications skills.

• Proficient in Microsoft Office Suite, G Suite, and SaaS applications.

• Experience in performance risk analysis, issue management, and change management.

• Passion for creating an exceptional customer experience.

• Ability to excel in a fast-paced work environment with limited supervision.

• Proven ability to successfully manage third party and customer relationships.

• Ability to pass an extensive background investigation.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.