A bit about us :

Our mission is to decode technology its computing past, digital present, and future impact on humanity. Located in the heart of Silicon Valley, we share insights from our research, events, and unique collection of computing artifacts and oral histories to inform and empower people to shape a better future.

Why join us?

Join our Front of House team and provide exceptional visitor service. The ideal candidate will ensure that visitors have a positive and enjoyable experience, leaving with a greater understanding and appreciation of the Museum and its offerings.

Primary duties include ticket sales, visitor assistance, front desk reception, and maintaining the museum's appearance.

We have great benefits and we provide equal employment opportunities to all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity / expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by law.

Additionally, we will provide reasonable accommodations for qualified individuals with disabilities.

Job Details

Greet visitors and deliver outstanding service with a friendly and helpful attitude, including answering questions, resolving issues, and maintaining an inclusive environment.

Operate ticketing and sales systems effectively, adhering to the our standard operating procedures.

Assist guests with coat / baggage check, lost and found, and ADA compliance requests.

Communicate the Museum's mission, history, current exhibits, and programs to ensure visitors have the information needed for a positive and memorable experience.

Clearly explain ticketing and membership benefits and pricing structures to visitors.

Provide accurate and timely customer information via friendly, engaging phone support.

Maintain high standards in the visual appearance, cleanliness, and functionality of museum spaces.

Handle administrative tasks such as data entry, filing, and managing supplies.

Communicate resource needs, issues, and priorities to the direct supervisor.

Support the our retail store as needed with pricing, restocking, customer service, and inventory counts.

Perform other related duties as assigned.