ABOUT US

Job Impulse, Inc. is an international recruitment company that focuses on upgrading the career opportunities of our candidates. We strive to create a professional partnership between our clients and contractors looking for their next career move. We have over 9,000 employees working in locations across twelve countries in fields ranging from industrial to office, marketing to engineering, technology, aerospace, medical, and more.

Job Impulse, Inc. has an immediate opening for Intermodal Dispatcher in Houston, TX.

JOB DESCRIPTION
The basic function of the Intermodal Dispatcher position is the planning, scheduling, and dispatching of our customer’s freight. The Intermodal Dispatcher is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our customers and drivers, be quick to respond to questions and troubleshooting concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

The Intermodal Dispatcher is responsible:

• Perform all Intermodal Dispatcher duties.
• Check releases in the system.
• Release equipment.
• Schedule loading and delivery appointments.
• Process and input workorders and print dispatch sheets for drivers.
• Update systems as needed.
• Monitor and answer emails hourly.
• Prepare daily drop and dispatch report.
• Review and monitor daily reports in web applications.
• Process driver settlements correctly and on time.
• Process demurrage / per diem.
• Process assessorial charges / billing authorizations.
• Process tire bills.
• Process and understand swing orders and renting a chassis.
• Monitor yard report for containers LFD.
• Get maps/directions as needed.
• Request fuel advances or comchecks.
• Coordinate drivers for different areas/states.
• Answer drivers calls and respond to problems, equipment, tires.
• Answer customer calls requesting POD’s and appointments.
• Update APL, ACL, MSC, Maersk and Crowley systems as needed.
• Prepare monthly reports for safety.
• Assuring customer satisfaction concerning the delivery of cargo.
• Assuring that all paperwork is completed accurately and in a timely manner.
• Assuring that the customer is kept informed of all promised delivery dates.
• Maintains cooperative and positive working relationships with customers, coworkers, vendors, and the business community.
• Understand that THE CUSTOMER IS OUR FIRST PRIORITY.
• Maintain the confidentiality and security of company and customer records.
• Ensure that all customer complaints are acted upon quickly and the results are monitored.
• Maintain credibility.
• Thoroughly think through and refer to company values and company policies before making decisions.
• Always represent the client in a professional demeanor.
• Complete other duties as assigned.

Job Requirements of Intermodal Dispatcher:

• Ability to work independently or in a team setting.
• Must be able to effectively communicate, in English, both verbally and in writing.
• Excellent interpersonal, teamwork and customer service skills.
• Strong knowledge of intermodal and dispatching procedures.
• Ability to work independently or in a team setting.
• Ability to interact with customers and owner operators for client relations purposes.
• Ability to read, analyze, and interpret reports, operating instructions, bills of lading, work orders, and procedure manuals.
• Ability to operate various office equipment such as computer, copier, scanner, calculator, fax machine, phones, printers, etc.
• Ability to use common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to respond to common inquiries or complaints from customers or coworkers.
• Excellent computer skills and proficiency with MS Office applications; Excel, Word, Outlook and/or other spreadsheets, databases and industry software, ability to quickly learn new software.
• Excellent data entry skills.
• Must have excellent time management skills.
• Must have excellent organizational skills.
• Must be highly detail oriented.
• Must be available and willing to work Monday through Friday, 8am to 5pm.
• Dependable – attendance, being on time as well as being at work as expected is very important.

REQUIRED Experience and Education:

• High School Diploma or equivalent. (Associates or bachelor’s degree in Logistics or Supply Chain Management preferred)
• At least 5 years’ experience in trucking/transportation industry.
• At least 2 years of experience as a Dispatcher in the transportation/freight industry.
• At least 1 year of container Intermodal Dispatch experience.
• At least 1 year of experience working with owner operators.
• At least 1 year of experience working with port and rail.

**For immediate consideration, please call our Charleston Branch at 843-427-0890.

Conducting (drug screening and/or background check) report inquiries may be necessary for employment purposes.

Job Impulse, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Please be sure to carefully read through all requirements for the Intermodal Dispatcher as only serious applicants will be contacted. Unfortunately, not all candidates can be contacted who respond to this job, however we will reach out to you directly if your experience is determined match to the desired requirements. Thank you.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 2 years (Required)
• Container Intermodal Dispatch: 1 year (Required)
• Working with owner operators: 1 year (Required)
• Port & Rail: 1 year (Required)
• Trucking/Transportation Industry: 5 years (Required)

Ability to Commute:

• Houston, TX (Required)

Work Location: In person