Summary The Store Manager’s responsibility is first and foremost to drive sales, but they also act as an inspirational leader and role model for their team. This individual coaches, develops and inspires the team so everyone is aligned with JOANN’s overall mission and vision. The Store Manager empowers their team and creates a positive environment, for both customers and team members, which leads to the achievement of financial goals. Responsibilities & Competencies HEARTS Develops long-lasting customer relationships by identifying and anticipating customers’ needs Connects with the greater community and acts as a brand ambassador for JOANN Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors Stays adept at knowing the product and staying curious on new merchandise and trends HANDS Communicates new initiatives, leadership messages, and promotions Ensures impeccable execution of operational policies and procedures Coaches and inspires the team to drive sales by exceeding customer expectations Builds strategic plans and provides the necessary tools for the team to achieve KP Required to enter and exit truck beds to remove freight Unloads freight from the truck and sorts it according to company procedures MINDS Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace Able to cope with change and shift direction as needed Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals Utilizes the FAST model to consistently deliver sales plan and company objective INSPIRE Mentors and inspires the team to enhance the overall store’s performance Creates a model for continuous learning while promoting teamwork and appreciation throughout the team Develops in-store talent by creating succession plans and effectively managing performance Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided Proficient in the use of computers, including: MS Office products (Word, Excel, Powerpoint), POS and Inventory Management Systems. Must have the ability to identify and solve complex problems. Demonstrate a “customer first” service focus. Possess strong interpersonal skills/proficient written and verbal communication abilities. In-depth knowledge of retail financials and the ability to manage a P&L line-by-line. Naturally curious and inquisitive nature with a desire to learn and grow. Self-starter who promotes action and maintains sense of urgency to achieve results. Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. Physical Demands Stand during an entire shift (other than normal break time). Continuously walk around all areas of the store throughout shift. Read written instructions, reports, and other information on paper and computer screens. Orally communicate with customers and other team members on consistent basis throughout their shift. Input data on computer keyboard and handheld units. Use 2-way radios (hear incoming messages and provide verbal response). Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor. Lift, place, and arrange items on shelves and racks. Bend down and reach above head. Climb and descend ladder. Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis). Expected Availability Available to work a flexible schedule, including days, evenings, weekends and holidays Education & Experience Education Minimum - High School Diploma or equivalent Experience Minimum - 2 years of progressive retail management experience #zrsm This position will be located at: 425 Rohnert Park Expy W Rohnert Park, CA 94928-7907 JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.