The Opportunity:

Coordinates the appraisal functions and maintains the internal/external pipeline on behalf of the JMAC appraisal department. Responsible for placing appraisal orders with approved AMC and fee panel, reviewing appraisal reports in accordance to JMAC’s, FHA’s, investor’s, and USPAP guidelines upon receipt, supporting sales teams and operations with appraisal issues and negotiating turn times with appraisers and vendors and guarantee quality reports completed by appraiser.

Key Responsibilities:

• Validate Appraisal order is the correct form and fees
• Manage Appraisal Mailbox and phone calls regarding order assignments in a timely manner to ensure an efficient appraisal order process is maintained
• Request Appraisal Revisions by client or underwriter
• Request Appraisal Rebuttals by client and notify underwriter
• Review requested appraisal changes have been completed
• Charge and/or refund credit cards through Authorize.net and record in LOS system
• Order Field Reviews for QC
• Order VA appraisals

• Validate compliance have been met prior to appraisal charge
• Upload appraisal invoices to LOS system
• Validate increase appraisal fees for change of circumstance

• Upload AIR receipt (SureReceipts) to confirm electronic delivery to borrower
• Mail Appraisal for unconfirmed receipt and Upload Mail Letter
• Upload completed appraisal orders to LOS system and alert underwriter for review
• Upload and complete information for SSRS/FHA EAD for each appraisal order

• Create and troubleshoot client log-ins

• Train clients on how to utilize Mercury platform

• Manage Appraisal Transfers
• Resolve issues with appraisers and clients in a timely manner to ensure continued customer satisfaction

Requirements

• 3-4 years related experience in appraisal function preferred, or recent mortgage experience.
• Must be knowledgeable in JMAC’s, FHA’s, Investors and USPAP’s guidelines.
• Evidence of self-motivation and enthusiasm with the ability to work effectively under minimal supervision.
• Ability to work in a team environment.
• Demonstrate good organization skills with attention to accuracy and detail.
• Proficient with data entry.
• Excellent oral and written communication skills.
• Professional and courteous phone skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Holidays)
• Retirement Plan (401k)
• Short Term & Long Term Disability
• Family Leave
• Wellness Resources

About JMAC Lending:

JMAC Lending has been in business for more than 20 years. Servicing clients better with our innovative products, exceptional service, support and our dedication to helping our partners grow our business. The core of our culture and business approach is to go Beyond Current market options to be the go-to lender of choice for our clients. Our associates hold distinguished credentials and participate in continuing education, to ensure knowledge is carefully balanced with experience. Our company was built on our adherence to the highest ethical standards, while efficiently and carefully executing the delivery of product pricing for wholesale and correspondent lending for our clients.

JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin.

DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.