Company DescriptionJLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.Job DescriptionJOB DUTIESTakes great pride in offering helpful, friendly service at all timesGreets and assists all guests and property personnel in an efficient and courteous mannerDefines communicate and maintains high standards of guest service at all timesProvides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channelsMaintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas, and restaurants available at or around the property and local area.Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planningSupports and promotes all property programs and eventsAnticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being askedDevelops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businessesActively research shopping, dining, experiential trends to ensure the property is able to provide guests with services both expected and unexpectedBuilds professional networks within the guest base and community to enhance knowledge and services currently being offeredResponds to guests via phone, email, and property website.Corresponds with guests who require follow up or solutionsParticipates in and successfully completes all training programsMaintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all timesTends to other administrative duties as assignedActs as a property ambassador within the Center and the local community to promote the property’s services,amenities and eventsPartners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guestsAssist guest with property information in high traffic areas throughout the property: directories, plaza area, central courts, and lounges. Must be able to walk and stand for a number of hours.SKILLS AND APTITUDESPassionate about providing exceptional service and interpersonal relationshipsThinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the propertyCommunication clearly, concisely, and effectively in verbal and written formIs a friendly and caring personExcellent problem-solving skillsHas flexible working hours and a proven record of dependability and punctualityAble to complete multiple tasks while maintaining a pleasant and professional demeanorAppears polished and professional and consistently adhere to company dress code and grooming guidelinesFollows all policies and procedures set forth in JLL and client handbooksPossesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App-based programs and Microsoft Office (required)Able to listen and react quickly to guests’, tenants’, and retailers’ requestsAble to prioritize tasks under pressureAble to work with varied personalities and temperamentsAble to work as part of a team in a collaborative wayTakes initiative, self-motivatedRequired to frequently sit, talk and hearAble to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each dayEDUCATION AND EXPERIENCEBachelor’s degree or equivalent work experienceTwo or more years of previous high-end retail, fine dining, or VIP hospitalityPrior experience with a luxury hotel, retail or restaurant “front of house” guest service required previous community involvement or networking experience is preferred What you can expect from usWe’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being,benefits, and pay. We’ll offer you a competitive salary and benefits package.With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where yourambitions take you at JLL.Qualifications$15.00 per hour Additional InformationAll your information will be kept confidential according to EEO guidelines.https://jll.jobs.net/join