2 Guest Services Agent/Concierge Jobs in Richmond, VA
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Guest Services Agent/Concierge
$30k-39k (estimate)
Full Time | Business Services
2 Months Ago
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JLL is Hiring a Guest Services Agent/Concierge Near Richmond, VA
The Guest Services Agent/Concierge will provide a welcoming approach to all employees and visitors at the 1717 E Cary Street location, while efficiently managing lobby areas to accommodate employee and guest needs. The role is client facing and the Guest Services Agent will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.
Various duties to include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Guest Services Manager.
Key Responsibilities
Greet / host / provide support for guests, visitors and employees
Confident, friendly & engaging; comfortable connecting and supporting C-suite executives, political figures and other high-profile visitors.
Work schedule: Core service hours of Guest Services are 7:30am - 6:00pm. Flexibility to work in shifts to support the core service hours and some evening events required.
Manages multiple visitor protocols to support both tenant and Owner's visitors.
Acts as the primary point of contact for events; responds to all requests in a timely manner.
Consults with Client and tenant to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
Issue temporary badges
Building/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Resolves problems associated with all building services including: janitorial, mailrooms, copier services, parking, badging, and conference rooms
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
Anticipates and responds to Client's needs and concerns via shared mailbox
Responsible for importing external guests into SAFE for all campus events
Maintain the highest professional standards and attitude with all clients, tenants, vendors, customers, and property management teams by working in a cooperative and collaborative manner and by communicating in a clear, positive and effective way
Anticipates and responds to Client's needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations
Additional job duties, as requested
Qualifications
High school diploma or general education degree (GED);
2 years' experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
Aggressive hospitality skills with a passion for service
Ability to work independently
Time Management skills
Ability to multi-task as needed
Proven track record of teamwork
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgement.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Strong Customer Service skills
Proficient skills in Google applications is a plus
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Various duties to include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Guest Services Manager.
Key Responsibilities
Greet / host / provide support for guests, visitors and employees
Confident, friendly & engaging; comfortable connecting and supporting C-suite executives, political figures and other high-profile visitors.
Work schedule: Core service hours of Guest Services are 7:30am - 6:00pm. Flexibility to work in shifts to support the core service hours and some evening events required.
Manages multiple visitor protocols to support both tenant and Owner's visitors.
Acts as the primary point of contact for events; responds to all requests in a timely manner.
Consults with Client and tenant to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
Issue temporary badges
Building/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Resolves problems associated with all building services including: janitorial, mailrooms, copier services, parking, badging, and conference rooms
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
Anticipates and responds to Client's needs and concerns via shared mailbox
Responsible for importing external guests into SAFE for all campus events
Maintain the highest professional standards and attitude with all clients, tenants, vendors, customers, and property management teams by working in a cooperative and collaborative manner and by communicating in a clear, positive and effective way
Anticipates and responds to Client's needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations
Additional job duties, as requested
Qualifications
High school diploma or general education degree (GED);
2 years' experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
Aggressive hospitality skills with a passion for service
Ability to work independently
Time Management skills
Ability to multi-task as needed
Proven track record of teamwork
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgement.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Strong Customer Service skills
Proficient skills in Google applications is a plus
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$30k-39k (estimate)
POST DATE
03/15/2024
EXPIRATION DATE
04/27/2024
WEBSITE
us.jll.com
HEADQUARTERS
SAINT LOUIS, MO
SIZE
>50,000
FOUNDED
1997
CEO
JAMIE L LIPPERT
REVENUE
$10B - $50B
INDUSTRY
Business Services
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