Permanent Technical Support Lead role available, offering up to $75k, 401(k) w/ match, profit sharing, PTO, Tuition Assistance, FSA and more! This role involves overseeing help desk operations, guiding team members, and ensuring efficient IT services.

Responsibilities:

• Supervise help desk operations and guide team members.
• Monitor KPI reports and ticket status.
• Ensure prompt resolution of Service Level Agreements and aging tickets.
• Collaborate with various teams to address ticket issues.
• Support strategic groupings and handle phone lines as needed.
• Assist with tech tasks like imaging, Active Directory creation, and password resets.

Requirements:

• Experience with MS operating systems, Windows 10, Active Directory, and ticketing systems.
• Strong customer service and communication skills.
• Prior experience in a supervisory, lead or mentorship role.
• Enterprise-level experience preferred.

Reach out to JFC Global for a confidential conversation about your job search. With over 49 years in business, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with technical hiring managers and HR professionals in our area.

JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. Not only are all conversations confidential, but you have complete control of where your resume goes- we only send it to clients after discussing it with you and obtaining your permission. Our recruiters are career consultants who live, work and play in south central PA! Learn more about how to benefit from these local connections and view our permanent and contract jobs at or on our social media platforms.

EOE 

Sorry, JFC Global is unable to provide sponsorship or C2C opportunities at this time.