Position: Career Navigator, MassHire Downtown Boston

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces. 

JVS provides a broad range of services, including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforces.

POSITION SUMMARY 

Are you someone who thrives in dynamic environments, enjoys taking on a variety of responsibilities, and excels at captivating audiences with developed presentations? This opportunity is ideal for individuals who embrace multitasking and love being at the center of engaging groups. 

JVS MassHire seeks a Career Navigator to deliver innovative, customer-focused, and technology-driven career services to job seekers through the One Stop Career Center, MassHire Downtown Boston. 

The Career Navigator, in collaboration with the Career Center team, will assist job seekers from diverse backgrounds and levels of experience to conduct successful job searches and obtain employment. 

The Career Navigator provides personalized 1:1 career coaching, leads daily webinars, and assists with Career Center marketing and other Career Center initiatives. The ideal candidate will demonstrate exceptional customer service, technology, and presentation skills. This position focuses on facilitating high-quality online webinars (Zoom) covering topics such as career exploration, networking, resumes, cover letters, LinkedIn, interviewing, and salary negotiation. Additional responsibilities include digital marketing tasks to promote resources, job openings, events, and maintaining the MassHire Downtown Boston’s website. In this role, the successful candidate will oversee special projects and initiatives as directed by Career Center management. 

This is a hybrid position that requires both onsite work at 75 Federal Street, Boston, MA, and remote work from home.

ESSENTIAL JOB FUNCTIONS

Webinar/Workshop Presentations (30%)

• Co-lead educational webinars on a range of crucial job search topics such as career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
• Facilitate workshops with expertise and professionalism using adult education methodologies that employ engaging facilitation techniques, whether in-person or through virtual platforms, and leverage technology to foster maximum participant interaction and learning.

Career Coaching (60%)

• Conduct individualized coaching sessions for clients with diverse backgrounds.
  1. Advise clients on all aspects of the job search process including career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
  2. Assist clients in navigating and overcoming employment barriers.
  3. Empower clients to articulate their unique skills and value proposition.
  4. Equip clients with the knowledge and resources to effectively stand out to potential employers.
  5. Collaborate with clients to establish tangible, actionable goals for their job search.
• Accurately identify clients’ needs and direct them to the appropriate resources.
• Maintain accurate notes and records in the MOSES database.

Digital Marketing (10%)

• Assist in the development and dissemination of weekly e-newsletters using Constant Contact to promote various resources, job opportunities, workshops, and events.
• Aid in the creation of compelling and relevant content across multiple social media platforms such as LinkedIn, Facebook, Twitter, YouTube, Google for Businesses, TikTok, and Instagram.
• Collaborate on the production of promotional materials for events including job fairs, recruitment events, and informational sessions, utilizing a variety of media formats including photos, text, infographics, and videos.
• Maintain and update pages and event calendars on the MassHire Downtown Boston WordPress website.

Building Relationships, Collaboration, and Teamwork:

• Support and promote the mission and philosophy of JVS / MassHire both internally and outside the agency.
• Function as part of the JVS and MassHire teams to provide high quality workforce development and employment services. 
• Interact in a team environment and establish / maintain harmonious working relationships with key stakeholders (participants, colleagues, partner organizations, funders, etc.). 
• Serve and refer customers in accordance with the requirements of the One Stop Career Center Charter and ensure that services are based on individuals’ career goals.
• Work effectively with other program and administrative staff to ensure the smooth referral of customers to appropriate services and employment opportunities.
• Attending and actively participate in staff meetings and team-oriented projects.
• Assist other Career Center team members as needed.

Accountability and Results Focused:

• Understand and apply knowledge of available job search resources.
• Apply knowledge of local and national labor market trends to assist job seekers with identifying viable career opportunities.
• Participate in meetings and planning sessions with JVS and MassHire staff to devise and implement strategies that improve performance and service delivery.
• Establish and monitor program performance by using the Massachusetts One-Stop Employment System (MOSES) to meet and/or exceed objectives.

Administrative/Communication:

• Adheres to and implements policies and best practices mandated by the Massachusetts One-Stop Career Center Charter, ensuring compliance and consistency. 
• Upholds a professional demeanor consistently as a public-facing team member, exemplifying strong customer service skills in all interactions. 
• Communicates effectively and empathetically, demonstrating proficiency in both verbal and written communication, while maintaining a high standard of professionalism. 
• Exercises discretion and integrity when handling confidential or proprietary information, prioritizing privacy, and security. 
• Actively participates in meetings, developmental training, team projects, and volunteers for committee assignments to contribute to organizational growth and collaboration. 
• Maintains regular communication with supervisors to facilitate the seamless delivery of workforce development services, fostering a supportive and efficient work environment. 
• Undertakes additional duties as assigned, demonstrating flexibility and willingness to contribute to the overall success of the team and organization.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Associate’s degree plus two years of hands-on experience and/or training in areas such as career counseling, case management, recruitment, education, coaching, or counseling; alternatively, a comparable blend of education, training, and practical experience. 
• Proficiency in delivering engaging presentations, essential for co-leading daily educational webinars. Teaching skills/experience are advantageous.
• Advanced computer and technology competency required. Previous experience with Microsoft Office Suite, Outlook, SharePoint, Teams, and Zoom highly preferred.
• Excellent organizational and communication (written and verbal) skills. 
• Exceptional interpersonal and relationship-building skills to effectively engage with diverse individuals (including staff, clients, and stakeholders). 
• Basic proficiency in crafting social media content. 
• Previous experience supporting culturally diverse populations is highly valued.
• Familiarity with the MassHire Career Center system, the MOSES database, and a keen awareness of regional employment trends is advantageous. 

KEY COMPETENCIES

• Accountable, adaptable, and results-focused
• Communication, collaboration, and teamwork
• Customer service and external relations
• Creative problem-solving and troubleshooting
• Self-motivated and willing to learn and apply new skills
• Planning and organizing
• Cultural competency and respect

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.