PURPOSE/SCOPE OF RESPONSIBILITY

Assists and enhances staff effectiveness by providing clerical and operational assistance as needed. Supports any and all agency operations. Creates and maintains transportation/donation pick up schedules while coordinating with drivers and transportation clients on a day-to-day basis.

ESSENTIAL DUTIES, RESPONSIBILITIES, & COMPETENCIES

• Responsible for creating and maintaining a transportation schedule by processing and maintaining records of client, staff and donor requests and assigning daily schedules to drivers.
• Ensures safe operation of vehicles by supervising vehicle maintenance schedule and reporting any technical problem immediately.
• Responsible for reviewing and approving petty cash and credit card requests for all programs and ensuring that all financial support requests are completed and turned in timely.
• Uses time effectively by scheduling requests in a punctual manner and by responding appropriately and quickly to calls from the drivers, clients and donors.
• Provides receptionist tasks by welcoming clients and answering telephones, recording and retrieving messages to distribute to appropriate staff.
• Maintains office operations by monitoring, distributing and ordering office supply inventory and by reporting any problems to management. Also, logs any donations received.
• Processes and updates information by copying, retrieving and transmitting documents as required.
• Assists in maintaining and updating the agency database and archival collection.
• Maintains client confidence and protects operations by keeping information confidential.
• Assists and supports the entire staff in any tasks needed to ensure smooth operations of the agency.

OTHER DUTIES, RESPONSIBILITIES, & COMPETENCIES

• Meets client’s needs by participating in the planning for necessary services in the agency.
• Supports agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures.
• Contributes to effective use of agency resources by identifying and implementing options for cost containment.
• Uses time effectively by appropriately planning, organizing and scheduling required work hours to meet agency needs.
• Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional manner and appearance at all times.
• Maintains a safe and clean working environment by complying with health and safety guidelines.
• Displays flexibility by accepting and adapting to unexpected changes in a courteous and professional manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree required.
• Must have working knowledge of Microsoft Word, Excel, Outlook, Photoshop, Acrobat, and databases.
• Must have excellent organizational skills to work in a team-oriented, fast-paced environment.
• Excellent oral and written communication skills.
• Ability to work well with a diverse population of clients.

REQUIRED LANGUAGE SKILLS

Ability to express oneself in an articulate and effective manner both verbally and in written communication.

REQUIRED REASONING ABILITY

Ability to deal with abstract as well as concrete problematic people and situations.

Ability to define problems, collect data, establish facts and draw valid conclusions