Position Title: Outreach Specialist

Organization: Jewish Family Service of San Diego

Department: Enhanced Care Management

Position Type: Non-Exempt, Full Time, Remote work and Field based work

Reports To: Enhanced Care Management and Community Supports Program Manager

Pay Rate: $22-$26.67/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Enhanced Care Management and Community Supports team as the Outreach Specialist. In this role, you have the opportunity to use your communication skills and client service experience to make a meaningful difference in your community and help change lives across San Diego. The Enhanced Care Management and Community Supports Program helps coordinate care for Medi-Cal members with certain chronic health conditions, who have high health care needs, or are experiencing chronic homelessness. The Outreach Specialist plays an integral role on the team and supports the entire agency by conducting initial telephonic and in-person outreach to potential clients, verifying participant eligibility, and following up contact with program participants. The Outreach Support Specialist will be making a high number of phone calls on a regular basis, will attempt to contact clients at their homes, and other community settings, and organize and facilitate mail outreach campaigns. This position reports directly to the Enhanced Care Management and Community Supports Program Manager and works closely with the Enhanced Care Management Resource Navigators and Community Supports Housing Navigators.

Responsibilities:

• Conduct initial outreach to potential Enhanced Care Management clients via telephone call, home visits and visits to other client identified community locations
• Determine program eligibility and schedule follow up assessment appointments
• Organize and facilitate mail outreach campaigns
• Conduct electronic program eligibility verifications
• Accurately track and input program data in a variety of software platforms
• Assure all client information remains confidential and secure
• Assist with program participant follow up phone calls and documentation as needed
• Support program with special projects as needed
• Other duties as assigned by Enhanced Care Management and Community Supports Program Manager

Skills/Experiences/Abilities That are a Must-Have:

• High School Diploma Bachelor’s degree (in a human services field) preferred
• Fluency in English, bilingual and bicultural candidates are highly preferred
• Driver’s License and reliable transportation for regular travel around San Diego County
• Ability to work independently and manage daily tasks efficiently
• Comfort working in an environment that has multiple languages spoken and a diverse service population
• Excellent computer skills, including knowledge of Microsoft Office, Adobe Suite and client management software
• Ability to apply good judgment and critical thinking to carry out instructions and make decisions within the scope of authority
• Excellent organizational skills
• Ability to learn and utilize new computer applications
• Reliable, detail-oriented and initiates hard-work without being prompted

Skills/Abilities We’d like you to Have:

• Fluency in Spanish preferred
• At least one year of case management experience, outreach and community-based visit experience preferred
• Prior experience in the non-profit sector preferred

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.