Overview

Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background.

JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.

Intake Specialist - Customer Service Referral Center :

The CSRC Intake Specialist receives calls from people seeking behavioral health and / or medical services, verifies eligibility for the services, and schedules initial intake appointments.

Responsibilities

• Receives incoming calls; determines whether requested services are available through JFCS; determines availability of funding source to support requested services.
• Schedules client intake appointments, verifies funding source data and obtains required authorizations.
• Creates Referral Demographic documents in NextGen EHR.
• Scans or emails copies of faxed referrals and client information to the various JFCS sites.
• Enters information into the tracking program.
• Remains aware of agency intake capacity limits and assists clients with accessing appropriate outside resources during those times when JFCS intake services may be closed or limited.
• Performs other related job tasks or responsibilities as assigned.

Qualifications

• High School diploma or GED
• Bilingual in Spanish & English; both spoken and written.Pay Differential offered.
• Previous customer service or call center experience desirable.
• Must receive / maintain DPS fingerprint clearance.

Benefits of Working with JFCS :

• Bonus Programs for both full-time and part-time employees.
• Generous Employee Referral Bonuses up to $1,500 for both the new-hire and the referring employee.
• FREE Primary HealthCare to all employees and every member of their household, regardless of relationship.
• Flexible Scheduling and Telehealth Flexibility for many positions.
• 401(k) Retirement Plan, with Company Match
• We offer tuition and clinical license reimbursement.
• Generous paid time off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.

Last updated : 2024-04-28