Job Description

Our agency team is expanding and we are looking to hire the right individual to join our outstanding agency team. We are currently seeking to fulfill a full-time position in-office. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, handling renewing business and answer any questions our clients may have. The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Building Activities

Annual Bonus Incentive

On-Hands Training

Responsibilities

• Handle every customer inquiry with sense of urgency and empathy 
• Process customer policy change requests
• Handle all incoming claim calls from customers
• Immediately greet all customers, entering the office, in a friendly and helpful manner
• Take premium payments from customers
• Answer incoming phone calls on the first ring
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
• Handle Renewal Inquires
• Value customer-care and retention
• Maintain a strong work ethic with a total commitment to success each and every day

Requirements

• Must have applicable license or must obtain applicable licensing requirements.
• Possess an upbeat, positive and enthusiastic attitude
• Excellent Communication/interpersonal skills - verbal, listening & in-person 
• Must have ability to multi-task
• Professional phone etiquette
• Ability to problem solve & attention to detail
• Ability to work in a team environment
• Can-do Attitude, Coachable