The Store Manager is responsible for leading and directing Jeremiah’s People, Operations and Financials of their location. This includes hiring & development of their team, guest satisfaction, serving quality products, delivering 5-Star Service, the financial performance of the business, store marketing initiatives, maintaining safety and cleanliness standards, inventory, food cost and labor controls, and providing a positive, upbeat work environment and culture.

This is a full-time position requiring hours of at least 45 hours per week, and flexibility in hours that may include early mornings, late evenings, weekends and/or holidays.

Essential Functions

Operational Leadership in the Three Areas of Focus:

People

● Provide leadership and development for all Squad Members.

● Ensure store staffing levels are being met and maintained based on seasonality and business needs.

● Review employee applications, complete interviews and onboard new Squad Members

● Prepare Team Members’ schedule within established labor standards.

● Foster a healthy and collaborative team environment.

● Provide leadership and direction to ensure the Jeremiah’s Frogma / Culture is alive and thriving and employees work in an environment of respect, fairness and teamwork.

● Conduct daily Pre-Shift Huddles to review the Launch Pad and monthly Team Member meetings.

● Ensure Team Members are trained according to Brand Standards and Core Values.

● Hold regular team meetings with store Squads.

● Coach and counsel Team Members and prepare disciplinary action as required following the Progressive Discipline Policy.

● Inspect uniform and grooming of team members and handle discrepancies accordingly.

● Complete and conduct Team Member performance evaluations.

● Foster growth by providing leadership, guidance, and clear direction in areas of People, Operations and Financials.

● Ensure accountability of all Squad Members.

Operations

● Lead the daily operations to ensure all aspects of the business meet established performance and profitability goals.

● Ensure Service Standards are followed according to Core Values.

● Identify ways to improve guest service experience.

● Visible on the floor, particularly during peak business.

● Ensure par levels for supplies and equipment are maintained; replenishing shortages or additional items as needed.

● Ensure Standards and Policies are followed.

● Ensure the work environment is safe, secure, and healthy by following and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; maintaining the patio, walkways and parking lot.

● Ensure checklists are followed and side work is complete.

● Maintain knowledge of the menu, Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge and ensuring the Team Members are knowledgeable in all areas as well.

Financials

● Management of financials through daily, weekly, monthly budgets.

● Ensure food and labor costs are managed and controlled; minimize waste, ensure products are prepared according to Brand Standards.

● Maximize profitability through upselling, portion control, monitoring accuracy of charges, cash handling procedures, and community marketing initiatives.

● Identify marketing strategies to increase cover counts and profitability.

● Build strategic partnerships and relationships within the community

● Conduct Local Store Marketing within their community to build brand awareness and sales

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

Experience and Qualifications

● Minimum of 3 years of general management experience in full-service, casual or quick-service restaurant or retail.

● Food Safety Certification required.

● Experience in event planning, B2B partnerships/sales preferred.

● Proven track record of finding and keeping great talent.

Skills

● Effective communication with individuals at all levels including guests, Team Members, Area Manager, leadership team, vendors and other individuals you may come in contact with.

● Ability to provide guest satisfaction, service excellence and problem resolution.

● Ability to effectively lead, manage and motivate Team Members.

● Ability to direct and drive performance and follow up with corrective action as required.

● Ability to prioritize, organize work assignments, delegate work, focus attention to details.

● Clear thinker, conflict resolution, exercising good judgment in decision making.

● Determine training needs and facilitate as required.

● Financial acumen to prepare schedules, watch labor costs, inventory control, purchasing and ordering, sales reports, budgets, P&L statements, etc.

● Must be proficient in Microsoft Office. (Word, Excel, Power Point)

● Perform job tasks independently with minimal supervision.

Physical Demands

● Ability to move throughout an office space and store (standing, walking, kneeling, bending) for extended periods of time.

● Ability to sit or stand for extended periods of time.

● Ability to make repeating movements of the arms, hands, and wrists.

● Ability to express or exchange ideas verbally and perceive sound by ear.

● Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

● Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.

● Ability to turn or twist body parts in a circular motion.

● Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

● Ability to travel via automobile for long periods of time.

Compensation: $42,000.00 - $50,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Jeremiah's Frog Squad is always on the lookout for fun and upbeat individuals interested in joining our exciting team. Join Jeremiah’s Ice as we scoop up our tasty frozen treats with a smile. It’s truly a rewarding experience to brighten a customer’s day with one of our colorful, delicious treats! Apply today to Live Life to the Coolest with the Frog Squad!

Job Types: Full-time, Part-time

Pay: $42,000.00 - $50,000.00 per year

Expected hours: 40 – 50 per week

Experience level:

• 1 year

Ability to Relocate:

• Charleston, SC: Relocate before starting work (Required)

Work Location: In person