Jenner Equipment has been a locally owned family business since 1966. We are currently seeking a service writer, preferably with Bobcat and/or Kubota experience. We have competitive compensation with performance bonus opportunities. Excellent benefits package including paid time off, seven paid holidays, health, vision, and dental insurance (Jenner Equipment pays ¾ of the employee’s premium and ½ of the family’s premium), 401K and profit sharing.

General Requirements:

· Two or more years experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine, and accessories. Must possess a valid driver’s license.

· Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.

· Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...

· Must have good organizational, multitasking, and reasonable computer skills.

Target Responsibilities:

· Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled, and accurately completed in the quickest possible timeframe.

· Present a friendly, positive attitude to all customers.

· Process and handle all work orders and warranty claims from start to finish.

Daily Duties and Responsibilities:

· Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.

· Stage service work for technicians so they can reasonably achieve their daily goals.

· Review work orders for complete and accurate information. Determine work requirements and priorities.

· Ensure work orders are completed in a timely manner with all supporting documentation and complete details on the work order.

· Assist in the assignment of work based on the priorities established by management.

· Prepare technicians status reports, basic reports, and time/activity logs.

· Maintain quality control on work performed during shift; monitor time standards; bring variances to the attention of management and make corrections/updates as directed.

· Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician...

· Track and coordinate warranty work.

· Perform other duties as assigned.

Weekly Duties and Responsibilities:

· Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.

· Update service reference materials—bulletins, manuals and publications.

· Evaluate tools and equipment to make sure they are in good working condition.

All new employees must consent to a background check, drug test, and have a general physical done before starting work.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 – 46 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Rapid City, SD 57702 (Required)

Ability to Relocate:

• Rapid City, SD 57702: Relocate before starting work (Required)

Work Location: In person