Gaming Machine Shift Lead

SUPERVISOR: Gaming Service Manager EXEMPT (Y/N): No

CLASSIFICATION: Key Employee

SUMMARY:

Responsible for the daily operations of the Gaming Machines Department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Promotes positive guest relations, greets guests and creates a friendly atmosphere.
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
• Applies fair and consistent practices.
• Assist with planning and administering work schedules and assignments.
• Improves staff effectiveness by counseling, training, delegating, and monitoring job tasks and results in a timely manner.
• Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
• Monitors and ensuring adherence to all casino and department policies and procedures.
• Ensures that team members work with Security personnel and other Casino staff as necessary.
• Ensures compliance with all Gaming Commission Regulations.
• Assists in the coordination of and preparation of special gaming machines functions.
• Prepares shift reports.
• Attend mandatory meetings as scheduled.
• Motivates employees to achieve peak productivity and performance.
• Assigns daily duties and monitors expected results.
• Authorizes jackpots according to approved policies and completes required forms if necessary.
• Ensures compliance with guest service policies.
• Is responsible for accuracy and timeliness of all required departmental reports.
• Is responsible for managing and assisting in maintaining proper coverage of the casino floor.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school diploma or G.E.D.
• One year or more related management experience and/or training; or equivalent combination of education and experience.
• Minimum 6 months experience in a Gaming Machines or Slot department.
• Must be able to communicate in English.
• Tribal preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications
• Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications
• Military Veterans
• All others who satisfy the minimum job qualifications

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stand; and walk.
• The employee occasionally is required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds or more.

WORK ENVIRONMENT:

• Must be able to stand and walk for extended periods of time.
• Must be able to perform duties in kneeling position.
• Work is generally performed indoors in a casino setting where employee may have frequent contact with the public and be exposed to moderate/high noise levels, dirt, dust, unpleasant odors and second-hand smoke.