Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

EDUCATIONAL/TRAINING REQUIREMENTS:

• High school diploma or equivalent is preferred.

EXPERIENCE REQUIREMENTS:

• Previous office experience.
• Greater preference given to individuals with previous medical office or switchboard experience.

ADDITIONAL INFORMATION:

Other requirements: Pass Pre-Employment drug Test, Ability to stand continuously for a shift, Well groomed-adhere to dress code (Uniformed Position), Helpful and Friendly, Enjoy working with people. Knowledge of Hospital as well as the surrounding area is required. Good communication skills are essential.

PRIMARY FUNCTION:

Hospital Greeters welcome and assist patients, their families and visitors entering the hospital. Greeters answer questions, provide information such as patient floor and room number, utilize internal software to register visitors, and direct people to the hospital location they need, thereby creating a caring and efficient atmosphere.

ESSENTIAL FUNCTIONS:

• Cordially greets visitors and patients upon arrival. Ascertains patients and visitors needs and directs them accordingly, including visitor registration.
• Provides assistance to patients and visitors by providing assistance with wheelchairs, escorting or transporting people who may need help to their destination, assist with calling a cab.
• Contacts Security, Environmental Services, or Facilities Management for assistance when necessary.
• Monitors overall appearance of the hospital entrance.
• Interacts with co-workers, visitors, and other staff consistent with the core values of the University.

OTHER FUNCTIONS AND COMPETENCIES:

• Maintains strict confidentiality.
• Supports organization SCOR values.
• Adheres to corporate compliance guidelines.
• Presentation to exceed customers’ expectations.
• Responds to change positively and makes personal contributions to the change process.
• Treats each individual interaction with dignity and respect.
• Promotes a positive work environment; recognizes and acknowledges the efforts and accomplishments of others; takes responsibility for development of effective communication skills.
• Participates in hospital safety drills and maintains compliance with standard safety knowledge.
• Takes responsibility for and participates in continuing education and professional development activities.
• Mature, caring and dependable, with good communication skills.
• Ambassadors must be able to stand/walk for time of assignment.
• Must know how to use a computer to access information.
• Must be able to work with minimal supervision, multi-task and relate tactfully to patients, their family, and/or friends, as well as to the staff.