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PRIMARY FUNCTION:

The Customer Service Rep I assists the Accounts Payable Management Team by functioning as a problem resolution resource for discrepant invoices and ensures the highest level of customer service for vendors and departmental personnel and assisting in the formulation of policies and procedures to expedite the resolution of match exceptions.

• Excel and Word proficiency
• Cooperates in department’s work improvement efforts. Participates on work related teams.
• Supports Management in installation of future system enhancements and updates.
• Prepare management reports
• Assist in the development of new reports and on line queries
• Refer major issues to management for resolution
• Other duties as assigned by management.

• Problem resolution for invoices on match exception status
• First line customer service for all vendors and departmental personnel
• Work collaboratively with departmental, supply chain and other match audit personnel
• Credit hold resolution
• Credit memo follow up with vendors

Interacts with co-workers, visitors, and other staff consistent with the core values of the University.

EXPERIENCE REQUIREMENTS:

2 – 4 years of general Accounts Payable experience with strong customer service background

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.