JOB FUNCTION: To create an exceptional customer experience by establishing, maintaining and deepening relationships by determining customer needs, opening deposit accounts, processing loans, providing deposit and loan account servicing, performing teller transactions and initiating referrals to other areas of the bank.

DUTIES & RESPONSIBILITIES:
• Deliver exceptional customer service by engaging, educating and building personal connections with our customers
• Follow the bank’s established sales and service process
• Analyze customer needs so that appropriate recommendations can be made to new and existing customers
• Provide deposit and loan account servicing to existing customers
• Conduct follow up phone calls to prospects and current customers
• Make outside business development appointment calls for Banking Center Manager
• Use provided computer systems/software to handle all bank offered services
• Complies with all federal and state laws and regulations, and all established bank policies and procedures
• May process NSF report for banking center manager
• Provides transactional customer service, including but not limited to the following: accept and process deposits, withdrawals, payments and handle other over the counter transactions
• Provide information about Jefferson Bank loans up to and including taking the loan applications for consumer lending requests
• May assist Commercial Lenders and Private Bankers with loan paperwork, account openings and customer service as needed
• Work with Training and Retail Group manager to provide mentoring of new Relationship Bankers
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:
Work Experience
• 2 years’ experience in a financial services environment or a consultative sales environment
• Advanced knowledge of bank products and services
• Experience providing excellent customer service through various forms of communication (face to face, email, and telephone)

Work Experience Preferred

• Knowledge of new account systems
• Experience working in a Universal Banker role
• Demonstrated success in achieving assigned goals

Supervisory Experience
• N/A

Education/Skills/Experience
• Two years of College or High School Diploma/GED with equivalent experience on a year for year basis
• Demonstrated ability to interview customer in a consultative manner to determine needs
• Excellent customer service skills to include good verbal and written communication
• Demonstrated success working in sales environment
• Good organizational skills and ability to multi-task with accuracy and follow assigned tasks through completion

Equipment/Machines/Software
• Excellent computer literacy in all Microsoft Programs (Outlook, Internet Explorer, Word, Excel, Power Point, Adobe Reader)
• Ability to work with office equipment such as copiers, scanners, shredders, fax machines and other digital devices
• Ability to use Financial Service Platform software 

Position Includes Driving
• No

Competency Requirements
• Must be able to communicate face to face with customers
• Proven organizational skills with ability to multi-task and follow assigned tasks through completion
• Must be able to focus on details and be accurate
• Ability to work independently with minimal supervision
• Must be accustomed to a fast-paced office environment

Physical Requirements
• Must be able to reach, bend, push, and pull files up to 30 lbs.
• Must be able to sit for most of the day in front of a computer screen
• Must be able to speak to and hear to communicate with customers
• Must be able to type on a keyboard
• Must be able to read a laptop/computer monitor
• Must be able to reach teller tubes
• Must be mobile in an office environment

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that employee is responsible. Duties and tasks may be assigned by management team based on department and business needs.

Jefferson Bank is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.

Jefferson Bank is an EEO employer and an Affirmative Action Employer, M/F/Disability/Protected Veteran Status.

Click the link below to be redirected to the Equal Employment Opportunity Commission’s website to view the “EEO is the Law” Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and the “EEO is the Law” Poster Supplement:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

In order to be considered for employment an application must be submitted online at Jefferson Bank Careers: https://www.jeffersonbank.com/about-jefferson-bank/careers