Responsibilities•All inclusive position ( must be able to work the floor and front desk)•Identifying the liaison in each office for assistance•management of Staff call outs working with the scheduler to cover•Filling in where needed (desk or back office )•Training new employees (Front desk or back office )•Documenting Attendance Sheets (callouts, latenesses, conversations w/staff)•Manage Daily Operations for assigned offices (Office Flow)•Handle Patient, Staff & Physician Complaints•Assessing staff performances (90 day review & Annual Reviews)•Hold Inner Office meetings (monthly)•Implementing and enforcing policies and procedures•Checking and responding to emails•Missing Slips•Office maintenance•Partnering with physician, Modifying Physicians Schedule (physicians out, meetings, surgeries)•Reviewing EHR and Staff schedules frequently•Staff Responsibilities (Delegate/Oversee)•Medical Records request*Speak to sales reps when they stop in and arrange rep lunches•Submitting Bi-weekly reports•Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance•Welcomes patients and visitors promptly in a courteous and friendly manner•Comfort patients by answering questions, anticipating anxieties, and maintaining a clean and orderly waiting area and medical practice•Answer high volume of incoming calls promptly, courteously, and in a friendly manner•Schedule patients, capturing complete demographic and insurance information•Ensure a proper greeting is used, along with the company name, and employee name•Answer calls within a standard of three rings, to minimize hold times•Verify patient’s demographics are correct, including language, race and ethnicity for meaningful use standards•Add primary care physician and referring physician into the system•Ensure the patient’s insurance information is correct and scan their insurance card(s)•Make sure the insurance is verified before the patient is seen and that proper referrals/authorizations are received, if required•Add patient’s pharmacy and lab information•Capture patient’s photo, if not in the system•Have patient sign the HIPAA, Financial Policy, office policy forms•Register and encourage patient for the patient portal•Collect payments and co-pays, deductibles and communicates/counsels patients, with an attempt to collect on outstanding patient balances at the time of service•Schedule patients for follow-up visit•Schedule any surgeries, pre-op and post op appointments with patients and faciltities•Add billing code for any miscellaneous items (ie•Fill out and print any letters/forms for the patients (ie•Work note, school note, waivers)•Ensure charges are entered and billing is completed properly on every patient•Follow up on missing charges/encounters with physicians•Protects patients' rights by maintaining confidentiality of personal and financial information•Maintains operations by following policies and procedures; reporting needed changes•Scan the patient’s complete medical chart into Practice Fusion (EHR)•Add patient’s last assessment date from PCP•Responsible for directing all incoming mail, incoming inter-office mail, and outgoing inter-office mail•Responsible for closing money/payments at the end of the day•Balancing the money collected at the end of the night and balancing the collection sheet•Assists with training new/transferred employees•ensuring appointment requests, patient cases, orders, messages, and documents are handled in a prompt and appropriate manner•Works the Practice Fusion dashboard daily, making sure appointments are scheduled / rescheduled, eligibility is checked, and no-show appointments are charged and canceled•check and respond to intraoffice emails and messages regularly throughut the day*Assists with medical record charging, faxing/mailing, and correspondence•Contributes to team effort by accomplishing related results as needed•Any other duties as assigned*Create,administer and enforce weekly office meetings*Benefits•Pay: $18.50 per hour•401(k)*Paid Holidays*Personal Leave options*Full time
Job description
Office Managers / Managing Directors Duties/Responsibilities

• All inclusive position ( must be able to work the floor and front desk)
• Identifying the liaison in each office for assistance
• Staff call outs working with the scheduler to cover
• Filling in where needed (desk or floor)
• Training new employees on your strength (Front desk or back office )
• Documenting Attendance Sheets (callouts, latenesses, conversations w/staff)
• Manage Daily Operations for assigned offices (Office Flow)
• Handle Patient, Staff & Physician Complaints
• Assessing staff performances (90 day review & Annual Reviews)
• Hold Inner Office meetings (monthly)
• Implementing and enforcing policies and procedures
• Checking and responding to emails
• Missing Slips
• Office maintenance
• Partnering with MD and scheduler, Modifying Physicians Schedule (physicians out, meetings, surgeries)
• Reviewing Practice Fusion and Staff schedules frequently
• Staff Responsibilities (Delegate/Oversee)
• Medical Records request (Medical records request from attorneys to be done by Managing Directors)
• Speak to sales reps when they stop in and schedule rep luncheons
• Submitting Bi-weekly reports

Front Desk Duties
Greeting

• Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance.
• Welcomes patients and visitors promptly in a courteous and friendly manner
• Comfort patients by answering questions, anticipating anxieties, and maintaining a clean and orderly waiting area

Telephone

• Answer high volume of incoming calls promptly, courteously, and in a friendly manner.
• Schedule patients, capturing complete demographic and insurance information
• Ensure a proper greeting is used, along with the company name, and employee name
• Answer calls within a standard of three rings, to minimize hold times

Check In

• Verify patient’s demographics are correct, including language, race and ethnicity for meaningful use standards
• Add primary care physician and referring physician into the system
• Ensure the patient’s insurance information is correct and scan their insurance card(s). Make sure the insurance is verified before the patient is seen and that proper referrals/authorizations are received, if required. (link referral to that days visit)
• If patient has Medical Assistance - determine if they have a subset carrier like Amerigroup, MD Physicians Care or Priority Partners and add it as an alert so physician is aware of potential coverage limitations
• Add patient’s pharmacy, PCP, guarantor (if applicable), insurance information, email address and demographics to Practice Fusion
• Capture patient’s photo, if not in the system
• Have patient sign the HIPAA, Financial Policy, and Broken Appointment Policy forms
• Collect payments and co-pays, deductibles and communicates/counsels patients, with an attempt to collect on outstanding patient balances at the time of service.

Check Out

• Schedule patients for follow-up visit.
• Any orders should be sent out and either printed for the patient or sent to the portal.
• Add billing code for any miscellaneous items (ie. DME, ice packs, foot buffer pros, etc)
• Collect any payment for miscellaneous items (ie. DME, ice packs, orthotic/shoe copays, etc)
• Fill out and print any letters/forms for the patients (ie. Work note, school note, waivers)
• Ensure charges are entered and billing is completed properly on every patient
• Follow up on missing charges/encounters with physicians

Miscellaneous

• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Scan the patient’s complete medical chart into Practice Fusion
• Add patient’s last assessment date from PCP into Practice Fusion
• Responsible for directing all incoming mail, incoming inter-office mail, and outgoing inter-office mail
• Responsible for closing money/payments at the end of the day. Balancing the money collected at the end of the night and balancing the collection sheet.
• Assists with training new/transferred employees
• Manage a list of providers/labs/companies that should be added into Practice Fusion
• Works the Practice Fusion clinical inbox daily, ensuring appointment requests, patient cases, orders, messages, and documents are handled in a prompt and appropriate manner.
• Works the Practice Fusion workflow dashboard daily, making sure appointments are scheduled / rescheduled, eligibility is checked, and no-show appointments are charged and canceled.
• Assists with medical record charging, faxing/mailing, and correspondence.
• Contributes to team effort by accomplishing related results as needed
• Any other duties as assigned

Job Type: Full-time
Pay: $18.50 per hour
Benefits:

• 401(k)
• Paid time off