JD.com is Hiring a JDL - Service Center Supervisor Near Industry, CA
Job Description:
Work with Headquarter technical support staff, develop after-sales handling plans for different customers and different products
Communicate with China customer service team and make service work plan of the repair center according to the customer's schedule demand.
Communicate with China customer service team and share daily service progress and result data of the service center.
Daily communication with China customer service team, arranging classification, labeling, packing and delivery of repaired products according to customers' demands.
Daily follow up the inventory of spare parts in the warehouse, provide timely feedback to the China customer service team , ensure customers can prepare spare parts in advance. Follow up the spare parts preparation plan, inbound time confirmation and etc.
Follow up the status of pending inbounded products for repair on a daily basis, and update the progress with China customer service team
Qualifications:
High level of responsibility,work accuracy,team player;
Relative work experience in consumer electronics repair
Familiar with the operation of overseas repair service center and have practical management experience;
Understanding the demand of Chinese cross-border e-commerce to overseas warehouses and service centers;