Salon front desk associate.

Client Experience - Helps drive the client experience while maximizing sales potential of each client - Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking - Asks appropriate questions to determine client’s needs, - Follows current Salon selection process to match new client to Salon Professional’s strengths to maximize client satisfaction and sales potential, and schedules accordingly - Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience • Inventory Controls - Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained - Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader • Receptionist Duties - Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client’s Salon experience) - Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines - Maintains and updates automated client records including lab data and release forms • Core Standards - Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards - Ensures all Salon equipment is in good working order - Works with the Salon team to ensure company and state standards are met - Partners with loss prevention to provide a safe and client friendly environment • Performance Standards - Ensures personal Salon service and retail sales goals are met - Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader - Sells additional services and products, and executes current Salon marketing programs - Consistently meets established performance standards for the role, including (but not limited

Job Type: Part-time

Pay: $11.75 - $17.76 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person