Sales Floor Assistant 040242 06/13/2021

JOB PURPOSE: Contributes to profitable sales growth by assisting and training Merchandise associates and delivering company merchandise execution strategies

REPORTS TO: KEY PARTNERSHIPS: General Manager SVG 4 & 5 Assistant Manager of Merchandise SVG 1 - 3 Sales Floor Supervisor, Operations Supervisor, Inventory Accuracy Assistant, Sales Floor Associate and Operations Associate

KEY RESPONSIBILITIES FOR THIS ROLE: •

Customer Service & Sales - Greets and assists customers in finding products and delivers outstanding customer service - Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems

• SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale - Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment

- Contributes to the execution of visual elements to support merchandising statements - Responsible for stockroom maintenance • door to floor / Restock / RFID & Inventory - Works with Sales Floor Supervisor to plan upcoming merchandise placement plans

- Follows placement directions to effectively place set merchandise statements - Assists with the truck unload and merchandise preparation in a timely manner per company guidance

- Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Contributes to the Shoe on Display restocking process, including mismates and stockroom organization

- Contributes to the restock program to identify replenishment opportunities • Omnichannel - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed

- Contributes to Buy Online Pick Up In Store, Ship from Store and Curbside Pickup processes as needed

• General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

- Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink - Participates in annual inventory processes

• Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

CORE COMPETENCIES EMBRACES A GROWTH MINDSET • Proposes and initiates actions on new ideas that improve our product, stores or practices.

• Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.

• Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.

• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.

• Applies a growth mindset by seeing change as an opportunity to learn and grow.

THINKS CRITICALLY

• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.

• Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. • Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

DEMONSTRATES LEADERSHIP

• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.

• Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.

• Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.

• Creates a culture of development by coaching and teaching others.

• Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES ACCOUNTABILITY

• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.

• Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.

• Develops positive and inclusive relationships across the organization.

IMPLEMENTS WITH EXCELLENCE

• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.

• Implements project/plans that are well-organized and efficient, seeks feedback and takes action.

• Effectively delegates work and communicates plans and expectations to other

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person