General Description

The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. 

Primary Responsibilities:

• Customer Service 
  • Greets and assists customers in finding products and delivers outstanding customer service
  • Demonstrates WORTH behaviors consistently
  • Partners with other team members when additional support is needed
• Shrinkage & Safety 
  • Provides a strong visual presence on the sales floor to deter theft
  • Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system
  • Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security
  • Maintains, supports and communicates awareness programs in store
  • Coaches and trains all associates on the Store Shrink Action Plan
  • Maintains a fair and consistent set of standards using excellent judgment and discretion
  • Documents significant theft incidents and preventions
  • Reports infractions of company policy to Asset Protection and/or store management
  • Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed
• Performance Standards 
  • Supports company shrink and safety initiatives
  • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance

Core Competencies & Accomplishments:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive,
inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.