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At JCC Chicago, we are focused on growing good kids, building communities, and educating ourselves on the past to make a difference for the future. The largest JCC in North America, JCC Chicago offers a life-affirming journey that builds on the richness and power of Jewish values and continues to reimagine them for a more connected, inspired community.
The Senior Customer Engagement Representative will play a key role in establishing an organizational culture where community members are at the forefront, the center of all we do. The Senior Customer Engagement Representative is responsible for the overall customer experience, operations oversight, best practices, and compliance at Weinger JCC. As a key liaison with agency staff, members and community, the Senior Customer Engagement Representative implements, trains staff, and models the agency’s customer experience standards, ensuring consistent, high-touch and personalized engagement to the community.
JCC Chicago is an equal opportunity agency that offers career opportunities, internships, and volunteer roles for all. Our goal is to foster relationships, build our community, and create connections that will enable our mission to reach a larger impact. We welcome you to join us in building your career, as we build a stronger community.
Key areas of responsibility:
Key Essential Job Duties/Physical Duties:
Days/Hours/%Travel: Days and times subject to change with scheduled events. Monday – Friday 5:45AM – 12:30PM
Sunday hours as needed
Education Qualifications:
Other Requirements:
Full Time
$70k-93k (estimate)
05/16/2024
06/14/2024
The job skills required for Senior Customer Engagement Representative include Customer Service, Problem Solving, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Customer Engagement Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Customer Engagement Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Customer Engagement Representative positions, which can be used as a reference in future career path planning. As a Senior Customer Engagement Representative, it can be promoted into senior positions as an Inbound Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Engagement Representative. You can explore the career advancement for a Senior Customer Engagement Representative below and select your interested title to get hiring information.