Overview

Position Overview

JBT is seeking an experienced IT professional with a robust ERP background, especially Infor Syteline, coupled with excellent operational and system administration skills, who will oversee, maintain, and optimize the Infor Syteline system, ensuring seamless integration and efficient day-to-day operations.

Creating and enhancing business process documentation.

Responsibilities

• Work with IT and business unit management to determine IT objectives that improve business outcomes.
• Leverage knowledge of Syteline and integration technologies to optimize organizational efficiency.
• Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement within the ERP infrastructure.
• Specify, test, and implement ERP modifications to further business objectives.
• Oversee audit compliant change management process for ERP maintenance and enhancement projects.
• Manage work assigned to internal and external developers to stay within deadlines and budget.
• Troubleshoot and debug ERP applications to ensure error-free functionality and end-user satisfaction.
• Assist help desk staff on technical questions as well as project development timelines.
• Manage multiple tasks to deadlines; communicate progress at regular intervals.
• Manage the configuration, customization, and overall administration of the Syteline ERP system.
• Provide simple Syteline and reporting customizations.
• Implement and oversee security measures to protect the integrity and confidentiality of ERP data.
• Perform regular system audits to identify and address issues proactively.
• Provide technical support to end-users, addressing issues and ensuring a positive user experience.
• Conduct training sessions for users to maximize their proficiency in utilizing Syteline functionality.
• Maintain comprehensive documentation for system configurations, processes, and operational procedures.
• Develop and update standard operating procedures (SOPs) related to Syteline operations and administration.
• Act as the primary point of contact for troubleshooting and resolving complex issues related to the Syteline ERP system.
• Collaborate with vendors and support teams to resolve escalated technical problems.
• Identify opportunities for process improvement and automation within Syteline operations.
• Stay informed about industry best practices and emerging trends in ERP systems.

Qualifications

Job Requirements

• Bachelor's degree in Computer or Information Science
• 3 years proven experience as a Syteline Senior Operations and System Administrator
• Detailed knowledge of Syteline ERP application, system processes and understanding of Syteline Framework components
• Ability to provide end-user support, follow technical manuals, and address business issues and workflows
• Knowledge of SQL Server Programming and Administration
• Strong operational leadership and communication skills
• Experience with system integration, data migration, and troubleshooting
• Ability to lead and collaborate with cross-functional teams
• Familiarity with fraud prevention and Sarbanes-Oxley compliance regarding change management and separation of duties
• Project management experience handling multiple small projects as well as capital projects
• Ability to explain complex technical information to non-technical colleagues using simple language.