PIWC Patient Liaison

About the Job

The Personal Injury Workers Compensation Patient Liaison is a key role in the handling of a patient account when a personal injury is involved. The employee is responsible for coordinating account creation, working with internal and external partners to ensure the accuracy and completeness of all required documentation is of the highest quality while providing exceptional customer service. The patient liaison is responsible for proactively building strong relationships with referral sources, account managers, Nurse Case Managers, and internal AR team members.

Job Responsibilities:

Lead the PIWC department with scheduling new patients treating for any personal injury cases applying New Patient Coordinator duties and responsibilities.

Responsible for collecting, reviewing, and completing applicable account information. Participates in any data collection required.

Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Jax Spine & Pain Centers. Attend meetings with key accounts as needed.

Communicates frequently with the PIWC team to provide updates on patient referral status and resolve any related issues.

Schedules and bills all IMEs (Independent Medical Exams) with attorney offices and Worker’s compensation companies. 

Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Jax Spine & Pain Centers information.

Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans, and transferring patients to the billing team if applicable to discuss other payment options.

Basic Education and/or Experience Requirements:

High School Diploma with 2 years of patient experience or patient registration/revenue cycle management experience OR a Paralegal Certificate.

Experience establishing and maintaining relationships with individuals at all levels of the organization.

Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction. 

Basic PC skills including email, Microsoft Word, Excel, and PowerPoint. 

Basic experience and teachability of electronic medical records systems.

Experience in identifying operational issues and recommending process improvements. 

Strong organization and planning skills.

About the Company

ABOUT OUR PRACTICE We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. LOOKING FOR A CAREER IN THE MEDICAL FIELD? Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain. Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile. We are always accepting resumes for the following positions: Medical assistants DME technicians Medical billing/AR specialists Call center customer service representatives.