Jackson Hole Mountain Resort

JOB DESCRIPTION

JOB TITLE: Ticket & Pass Agent

REPORTS TO: Ticketing Supervisor

DEPARTMENT: Ticketing

CLASSIFICATION: Seasonal FT/PT

FLSA STATUS: Non-exempt

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment. 

Nourish your Wild Spirit: Rejuvenate your mind, body, and spirit in the inspiring mountain environment of the Tetons. 

Be Part of Something Bigger: Be part of a vibrant community of individuals who share a passion for nature, adventure, sustainability, and hospitality.

Embrace your mountain experience: Embark on your journey of personal and professional growth.

Functions of Role: 

The purpose of the Ticket Agent position is to assist all JHMR guests by filling the role of selling tickets and passes and checking mountain access at the radio frequency identification (RFID) gate monitoring system, in order to provide a superior guest experience.

• Greet and direct guests
• Provide pertinent mountain information.
• Accurately capturing guest’s information.
• Ensuring required Release of Liability documents are properly signed.
• Accurately receive guest payment by processing credit cards, taking cash and making change as needed, or receiving other forms of payment.
• Check guests’ mountain access at lift entrance gates.
• Greeting guests as they pass through gates and assisting when issues arise.
• Assisting Hotseat Operators to fix pass and ticket issues.
• Monitor Ski Data Gates on tablet to prevent potential fraudulent use.
• Properly alerting Supervisors or Security of fraudulent pass use.
• Clearing snow in and around lift mazes.
• Answering phones, voicemails and emails.

Benefits of position: 

• Free sightseeing and activities pass.
• F&B and Retail discounts.
• Health and wellness discounts.
• Indoor and outdoor environment.
• Flexibility on location (indoor or outdoor).
• Work with a great team!

Are you the right fit? Below are some traits an exemplary candidate possesses. 

• Excellent communication skills.
• Guest centric mindset.
• Team player, but also able to work independently.
• Can operate under pressure.
• Detail oriented.
• Knowledge of RFID preferred.
• Computer skills preferred. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.