Reporting to the Mutuel Manager, Mutuel Clerks/Teller to provide customer services to external and internal guest.

Essential Functions

• Consistently demonstrates superior customer service skills to external and internal guests.
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.
• Promotes JACK Club programs and JACK Club registration and membership. Provides a warm farewell and thanks guests for visiting.
• Cash and sell bet tickets to the public.
• Provide good public relations in the form of friendly, courteous, responsive, and accurate assistance during all customer service transactions.
• Provide educational assistance to new patrons.
• Ensures compliance with the federal currency transaction reporting requirements.
• Performs other duties as assigned.
• Promotes outstanding customer relations.
• Ensures compliance with Ohio Racing Commission regulations and other gaming regulations as required.
• Ensures adherence to departmental/company policies and procedures. Implements the departmental internal controls and security.

Knowledge, Skills & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.

Education and Experience

• Very strong customer relations skills.
• Solid understanding of the pari-mutuel customer’s motivations and expectations.
• Previous pari-mutuel mutual clerk experience preferred.
• Is fluent on Microsoft Office software products, and is viewed as an outstanding team player.
• Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Required Certification/License

• Must be able to obtain an Ohio Racing Commission license

Education

• High School or better