1 Customer Service Coordinator-Materials Job in Napoleon, OH
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Customer Service Coordinator-Materials
$35k-44k (estimate)
Full Time | Durable Manufacturing
2 Months Ago
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JAC Products is Hiring a Customer Service Coordinator-Materials Near Napoleon, OH
JAC Products has an opportunity for a Customer Service Coordinator to join our team in Napoleon Ohio. In this position, you will communicate with customers on customer orders, coordinate customer shipping requirements with manufacturing, and assure correct products and quantities are shipped to customers.
KEY ACCOUNTABILITIES:
- Ensures that all customer service / shipping related activities in the office and on the production, floor are carried out in a safe manner. Responsible to address any unsafe practices by any employee that are witnessed in any area on the shop floor or in the office.
- Set-up of new part numbers requirement master, carrier, container ID, pool address, destination master, and customer EDI. Responsible to test EDI prior to going live.
- Complete on time all deliverables assigned to the Customer Service Coordinator under JPDS program and support JPDS program Gate reviews. CSC deliverables includes ownership for all manual orders into Future 3 as requested by launch team and delivery of customer product.
- Ensure Future 3 requirements match customer requirements: Daily reconciliation of accumulations, Daily monitoring of customer release systems where applicable, and validation of daily net change report.
- Provide weekly shipping schedule to material planner and communicate to BU team any changes to schedule at customer request.
- Oversee all shipping of customer product and ASN, track customer containers and maintain accuracy of customer based container management systems.
- Manage customer shipping process while maintaining 100% delivery rating, monitoring customer delivery scores, manage all delivery violations, and disputing with proper data where applicable. Follow up of all expendable container shipments ensuring that payment has been processed.
- Perform physical inventory counts as scheduled and monitor finished goods inventory to ensure on time deliveries, reporting any and all delivery issues to BU Manager and communicating any shortages to customer in a timely manner.
- Perform transfer transactions and supplier return transactions through negative RP/supplier return process.
- Prepares departmental reports as required. Complete monthly metrics, drill-down chart for Delivery by customer
- Training Business Unit team members and operators on proper customer shipping schedule, shipping process, customer ASN, and customer websites/EDI.
- Performs all other functions as required; included are any work assignments relating to the efficient flow of work within JAC Products.
SKILLS/COMPETENCIES:
- Personal Computing Skills with advanced knowledge of MS Office Suite programs
- Strong communication skills - both written & oral
- Highly organized
- Accuracy and attention to detail with ability to multi-task
- Ability to retain critical knowledge of customer web-sites, portals, and EDI.
- Able to identify urgent and/or emerging problems, identify alternative corrective actions, and engage appropriate colleagues in problem resolution.
PREFERRED EDUCATION REQUIREMENTS:
Note:Possession of a High School Diploma or General Education Degree (GED) is required for all new hires in all positions.
- Bachelor Degree in Business Administration, Operations, SCL, or equivalent is preferred.
PREFERRED EXPERIENCE:
- Two (2) years or more of experience in a customer service, shipping/receiving, material planning, or similar role within a manufacturing setting.
- Tier 1 or 2 OEM Automotive Parts manufacturing plant experience.
- Mainframe experience, such as Future 3, Mapics, AS400 (XA9)
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$35k-44k (estimate)
POST DATE
03/07/2024
EXPIRATION DATE
05/05/2024
WEBSITE
jacproducts.com
HEADQUARTERS
NAPOLEON, OH
SIZE
1,000 - 3,000
FOUNDED
1967
TYPE
Private
CEO
ERNIE BABON
REVENUE
$200M - $500M
INDUSTRY
Durable Manufacturing
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About JAC Products
JAC Products designs and manufactures roof racks, side rails, bed dividers and aluminum extrusions for automotive industry.
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