Company: J&S Automotive

About Us: J&S Automotive has been a family-owned and operated company for over 30 years. We have a long-time customer base that is growing and we are looking for someone to grow with us!

Job Description:

We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be the face of the business as the primary point of contact for our customers, providing them with exceptional service and guidance throughout their vehicle maintenance and repair processes.

Responsibilities:

1. Customer Service Excellence: Serve as the first point of contact for customers visiting the service department. Greet customers warmly, assess their needs and provide timely assistance.

2. Vehicle Assessment: Communicate effectively with customers to understand their vehicle issues and concerns. Conduct thorough vehicle inspections to accurately diagnose problems and recommend appropriate services.

3. Service Recommendations: Utilize technical knowledge and expertise to recommend maintenance and repair services based on vehicle diagnostics and customer preferences. Explain service options, benefits, and costs clearly to customers.

4. Service Scheduling: Coordinate service appointments efficiently, considering the availability of technicians and the urgency of customer needs. Manage service schedules to ensure timely completion of work and customer satisfaction.

5. Parts Ordering and Inventory Management: Collaborate with the parts department to order necessary parts and ensure their timely availability for vehicle repairs. Maintain accurate records of parts inventory and usage.

6. Service Follow-Up: Keep customers informed about the status of their vehicle repairs throughout the service process. Follow up with customers after service completion to ensure their satisfaction and address any concerns.

7. Documentation and Record-Keeping: Maintain detailed records of customer interactions, service appointments, vehicle inspections, and repair orders. Ensure accuracy and completeness of all documentation.

8. Compliance and Quality Assurance: Adhere to company policies, procedures, and industry regulations to ensure compliance and uphold high-quality service standards. Participate in ongoing training and development to stay updated on automotive technologies and best practices.

Requirements:

1. High school diploma or equivalent; additional education or certification in automotive technology is preferred.

2. Proven experience in automotive service advising or a related customer service role.

3. Strong knowledge of automotive systems, maintenance procedures, and repair techniques.

4. Excellent communication and interpersonal skills, with a customer-focused approach and professional appearance.

5. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment, while keeping a clean workspace.

6. Proficiency in computer software applications for scheduling, invoicing, and record-keeping.

7. Attention to detail and accuracy in documentation and service recommendations.

8. Valid driver's license with a clean driving record.

Benefits: J&S Automotive offers competitive compensation and benefits packages, including health insurance, paid time off, and opportunities for advancement. We are committed to providing our employees with the support and resources they need to succeed in their careers and to fostering a positive and inclusive work environment where all team members are valued and respected.

If you are passionate about providing exceptional customer service and have a deep understanding of automotive maintenance and repair, we encourage you to apply for the Automotive Service Advisor position with us. Join our team and help us deliver outstanding service experiences to our valued customers.

Job Type: Full-time

Pay: $15.00 - $27.72 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift

Work Location: In person