Essential Duties and Responsibilities: Gathers detailed requirements from business users for approved projects and/or enhancements to existing projects. Determines how changing business needs will affect existing systems. Must quickly learn new areas of the business to provide adequate support as business needs change. Take a lead role in planning, design, configuration, documentation, testing and deployment of projects.Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow.Partner with the business to facilitate the implementation of new or modified system changes.Set and manage project expectations with team members and other stakeholders.Apply technology and business knowledge to solve business problems.Create formal requirements documentation.Coordinates and/or performs testing of system modifications and develops systems training and education tools/materials. Validates that user requirements are met by developed solutions.Conducts research and analysis into the nature, effect, and results of system problems including root cause analysis through problem ticket resolution. Performs program configuration/modification and sets up activities for enterprise systems.Develop reports utilizing Power BI and systems-based reporting tools.Assists users with understanding business systems and supports users with system issues.After hours support will be required as needed. Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High level of proficiency with Office Suite to include Word, Excel, Access, PowerPoint, Microsoft Power Platform, Microsoft Project and VisioSolid understanding of concepts governing relational database structures, the use of reporting/query tools and the construction of SQL statements.Understanding of concepts related to robotic process automation, Microsoft Power Automate.Excellent communication skills, both verbal and writtenStrong Business Analysis SkillsStrong Application Support and problem-solving skills.Ability to work well with all levels of resources in the organization.Ability to multi-task and manage multiple projects simultaneously.Working Knowledge in any of the following is preferred but not required: Encompass route accounting software, Intact Cloud Based Accounting, and Ceridian HRIS Key Competencies - Business Acumen, Customer Focus, Change Management, Problem Solving, Collaboration and Teamwork Educational/Vocational/Previous Experience Recommendations:Minimum 5-7 years of experience with business analysis or systems development or equivalent combination of education and experience.College degree in Computer Science/Management Information Systems or Business Administration highly preferred. ERP or WMS Support experience Experience with formal development and business requirements methodologies and toolsFunctional Knowledge in any of the following: Distribution, Route Accounting, Finance or Logistics Working Conditions: Normal office environment.