Trilogy® Lake Norman: Twin Mills Club

Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more. The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings.

Where: Located in the attractive Huntersville area near Charlotte, North Carolina

Pay: $60,000-$70,000 annual

Benefits:

New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

­­The Lifestyle Director assists the club in achieving its most critical goal: bringing the community to life through events, programming, communications, and more. To do this, the Lifestyle Director works with his/her peers throughout the Club in developing activities and events that will draw interest from a wide variety of Members, and then collecting and organizing the necessary logistics to make these events happen.

There are six core roles to the Lifestyle Director position:

• Club Ambassador, meaning this role is the face of the Club, and always rallying Members to support the Club and its efforts;
• Marketing Communicator, meaning this role supports the Club’s overall goal to increase participation;
• MTL Maximizer, meaning this role is ultimately responsible for making sure the community website is up-to-date and accurate for all areas of the Club;
• Utility Player, meaning this role must be willing to jump in and do what needs to be done to help the Club be successful;
• Financial Administrator, meaning this role has to manage to the budget given and ensure the administration of the role is handled;
• Innovator-in-Chief, meaning this role must be creative in developing new, unique activities that can enrich Members’ lives.

The Lifestyle Director must be able to deploy a wide variety of skills, including personality, charisma, empathy, creativity, copywriting, creative development, web content management, email/text/alert deployment, and more.

To be successful in this role, the Lifestyle Director must be internally motivated, relentlessly committed to detail, and have a sense of purpose that aligns with the Club’s vision. The Lifestyle Director is expected to, as necessary, work evenings and weekends and generally have a reasonably flexible schedule.

This position reports to the Club General Manager.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Create a comprehensive member program that includes monthly activities and events for recreation, enrichment, creative expression, and travel. BSRG proprietary programs include Explore 52, Explore 360, Club Connect, and more.
• Work with the other department leaders to develop programs that synergize with the activities programs.
• Host Club events and activities, soliciting feedback from attendees for potential improvement in the future.
• Create strategic partnerships with the Shea Community Representatives to share information and create engaging lifestyle events to showcase the Trilogy lifestyle and attract new buyers.
• Create open communication with Members to share ideas.
• Help Members achieve their lifestyle goals via Member-led Clubs, MyTrilogyLife.com (MTL) maximization, and whatever else is necessary to help people love where they live.
• Support the budget creation process and monitor the budget to assure revenues and expenses are meeting the department’s financial goals; coach team members in creating their program budgets.
• Update the member website, My Trilogy Life daily to maintain all community activity and event information.
• Contribute to #MyTrilogyLife magazine.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • • Honesty and Integrity
    • Respect for the Individual
    • Teamwork
    • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• Bachelor's degree preferred, or the equivalent combination of education and professional experience. Background in hospitality industry or travel industry required. F&B experience would be beneficial.
• Two years’ experience in event planning and budgeting preferred.
• Experience working in a Homeowners Association (HOA) a plus and or knowledge of working with homebuilders beneficial.
• Current First Aid, CPR/AED certification, and other safety certifications, as required by the Club.
• Computer literate with knowledge of Microsoft Office and proficiency in Excel.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of customers or team members.
• Must possess basic computational ability as well as budgetary analysis.
• Must have effective verbal communication skills.
• Must have written communication skills with strong attention to detail.
• Must have strategic planning, change management, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule, to include evenings and weekends.
• Valid Driver’s License required.

WORK ENVIRONMENT:

This position generally operates in a professional indoor office environment, but may have some exposure to outdoor weather conditions, and occasionally native wildlife, when on the grounds of the facility or attending outdoor events. There is routine use of standard office equipment, such as computers, phones, and copy machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak and hear; sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

TRAVEL:

This position may require up to 20% travel. The Lifestyle Director regularly travels locally to attend activities and events, with occasional overnight travel.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER