**Product Delivery - Product Manager**

Product/Solutions Management

Full-time

Date: Job Number: REF001933W **Company Description**

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description and Responsibilities**

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g. payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more. The push payments market is estimated to be more than $80 Trillion of payment volume globally.

The Product Architecture and Development Team is responsible for identifying, and driving strategic enhancements to the Visa Direct platform. We support end to end product management including ideation, discovery, technical build, new feature launch, across all aspects of the feature set, including Sales, Solutions, Technology, Risk, Compliance, Legal, Operations, Finance and many other functional partners.

**Job Description/Essential Functions**

We are seeking a Product Delivery lead to develop our strategy and toolset to support new features as they go to market. The lead will be adept at using content as a method to empower customers and increase product adoption. The key responsibilities for this role will be understanding how and when a client experiences product content throughout their journey, defining the content strategy over the customers lifecycle, and working cross-functionally to build the infrastructure/ processes that ensure that the strategy is executed, measured, optimized, and maintained.

**Qualifications**

Basic Qualifications:

2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

4 years successful post college product or functional management experience, 2 years post Masters/MBA degree

Lead complex projects and processes with multiple stakeholders

Drive projects in collaboration with product owners and leaders of all levels

Superior analytical and problem-solving skills to synthesize and communicate complex information effectively

Develop product strategy, go-to-market plans, and product design documents (concept document, business case, product requirements)

Lead collaboration with internal Visa teams e.g., regional teams, technology, client services, other Visa product teams, risk, and other applicable groups) to define and execute a cohesive strategy related to a specific product or feature

Cultivate net new and unique insights from a combination of expertise in product area, internal feedback, external feedback and market research to provide perspective to the team and product management leaders to inform insights and decisions

Individual works autonomously with ongoing supervision from manager and leadership

Advocate for the customer

Demonstrate customer empathy

Translate needs into product goals and features:

Deep focus on data

Set the vision, strategy, defines success (e.g., OKRs), makes decisions around

Leads by influence, does not rule by hierarchy or authority

Ability to collect and transform information into useful and interesting content for customers and employees, which can convey ideas relevant to the industry

Adept at various CMS platforms that could be leveraged to reduce amount of Visa Direct content produced in Microsoft Word & pdf format **Additional Information**

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.**Work Hours:** Varies upon the needs of the department

**Travel Requirements:** This position requires travel 5-10% of the time.

**Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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