POSTION SUMMARY:

The purpose of this position is to establish and maintain systems that are effective and efficient to operate the facility in a manner to safely meet residents’ needs in compliance with federal, state and local requirements. To establish and maintain systems that are effective and efficient to operate the facility in a financially sound manner. Determine the personnel requirements of the facility and hire or arrange for sufficient staff to implement the facility policies and procedures. Develop a monitoring system to assure compliance with federal, state and local requirements.

EDUCATION REQUIREMENTS:

Prefers a Bachelors Degree in Public Health Administration or Business Administration or a health related degree or equivalent. Minimum of five (5) years administrative management experience in a similar facility environment. Must have, as a minimum, three (3) years experience in a supervisory capacity. Must possess a current, unencumbered Administrator’s license or meet the licensure requirements of this state, if applicable.

EXPERIENCE REQUIREMENTS:

Minimum of five (5) years administrative management experience in a hospital or long term care facility. Must have a minimum, three (3) years experience in a supervisory capacity. Must have knowledge of general maintenance/property management experience.

JOB KNOWLEDGE:

Must possess the ability to make independent decisions when circumstances warrant. Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public. Must possess the ability to work harmoniously with and supervise professional and non-professional staff. Must have cheerful disposition and enthusiasm, as well as a willingness to deal with residents, staff, and visitors at various maturity levels. Must be able to maintain good staff relations and employee morale. Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation. Must be able to communicate policies, procedures, regulations, reports, etc. to staff, residents, family members, visitors, and government agencies/personnel. Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.

DUTIES OF POSITION:

Customer Service

• Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
• Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
• Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
• Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
• Be an ambassador for your organization: Be positive and caring as a representative of the Company.
• Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
• Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
• Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
• Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
• Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Shows compassion for others and commitment to helping those who needs assistance.
• Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

• Uses integrity, good judgment and problem solving skills in making decisions.
• Provides staff development by planning, developing, organizing, implementing, evaluating, and directing the staff of the Administrative Support Unit, in cooperation with the Operational Management Team and support and strategic unit managers.
  • Directs a staff which involves the following direct and indirect responsibilities: organizational planning and development, interviewing, selection, training, motivating, wage and salary administration, performance appraisal, developing objectives, and developing procedures to ensure achievement of objectives.
  • Enhances company posture on EEO/ADA by making a good faith effort to recruit, select, develop and retain protected class employees.
• Provides leadership by planning, developing, and organizing all units, and by implementing, evaluating, and directing the activities of the Administrative Support Unit.
  • Establishes and promotes a rapport in and among units to promote interdisciplinary decision-making in daily unit operations.
  • Implements Organizational policies as/when directed.
  • Interprets/explains the facility’s policies and procedures to employees, residents, family members, visitors, government agencies, etc. as necessary.
  • Promotes an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment, throughout the facility.
  • Represents the facility at, and participates in, meetings.
  • Reports operational concerns and makes recommendations to the governing board or its committees.
  • Maintains good public relations program that serves the best interests of both the facility and the community.
  • Maintains a liaison with families and residents.
  • Ensures that public information describing the services provided by the facility is accurate.
  • Represents the facility in dealings with outside agencies.
  • Inspects the facility routinely to assure that established policies and procedures are being implemented.
• Prepares an annual operating budget for approval by the governing board and allocates the resources to carry out programs and activities of the facility.
  • Prepares an annual operating budget to achieve organization objectives in conjunction with all support and strategic unit managers.
  • Reviews and interprets monthly financial statements, and takes appropriate corrective action in response to variances and trends.
  • Applies Continuous Quality Improvement (CQI) principles to existing financial and operating systems.
  • Submits financial records and cost reports to authorized government agencies as required.
• Manages key services.
  • Assists staff in planning and conducting ongoing training programs to assure that current material and programs are continuously provided.
  • Meets with unit managers regularly to review progress of operating plan.
  • Attends and participates in workshops, seminars, etc. to keep abreast of changes in the long-term health care field, as well as to maintain professional status.
  • Serves on and/or chairs various committees of the facility (e.g., Resident Care Committee, Quality Assurance, Resident Council) and provide written/oral reports as directed or as necessary.
  • Evaluates and implements recommendations from a variety of committees and unit teams.
  • Must manage and negotiate with contractors.
  • Possess a working knowledge of building codes.
  • Manage construction projects.
  • Possess a general working knowledge of all areas of maintenance.
  • Completes employee evaluations timely.
  • Perform all other duties as assigned by Executive Management.
• Takes steps necessary to produce excellent work in any task or job that is assigned.