About us

About us:

Ivy Glam Spa & Wellness is a brand-new luxury day spa opening soon in Hampton, VA.

Our owner and leadership team at Ivy Glam Spa & Wellness are also licensed professionals with experience in the customer service industry who recognize that employees lie at the heart of our company's success. We are looking for employees that are passionate about what they know, do, and provide to the wellness industry and those seeking self-care. If you are looking for a place that understands and respects the nuances of working in a guest service-oriented environment, and you meet the qualifications below, please send us your application. We would love to welcome you and your expertise to our team!

Company Mission

Ivy Glam Spa & Wellness is dedicated to providing a unique luxury spa experience of the highest quality through the expertise of our professionals while aligning the physical and emotional well-being of every guest.

Company Culture

We are a team of mission-guided and guest-centric professionals that strive to improve the success, well-being, and happiness of others through mutual respect, transparent communication, personal accountability, and unquestionable integrity.

Our work environment includes:

• Growth opportunities
• Wellness programs
• Relaxed atmosphere
• Flexible working hours
• Company perks
• On-the-job training
• Safe work environment

Job Description:

The Guest Experience Specialist is the magic that makes us look good and the gateway between the guest and the spa experience. Your role is vital to the success of our operation and defines the difference between a good spa experience and a memorable one. This role accounts for nearly 70% of the overall interactions our guests will have with our facility and its touch points. To provide variety and prevent burnout, your daily responsibilities will vary from shift to shift within the parameters of guest service and training is provided to ensure that you become an expert in all things that encompass the "guest experience".

Duties:

• Provide support with maintaining cleanliness and sanitation of the facilities.
• Support the day-to-day business needs of the Service staff such as room turnover, linen recovery and supply, product supply etc.
• Support the daily operations such as back stock replenishment and rotation, inventory reporting, opening and closing of facilities, support guest needs, reserving services, answering guest questions, maintaining the amenities, etc.
• Support the guest needs by providing educated and correct information, maintaining updated knowledge of spa offerings, services, amenities, and programs, recommending appropriate services & treatments based on guest provided information, ensuring accurate information for each guest and service scheduled, etc.
• Provide support for the financial goals of the business through service and product recommendations based on guest needs.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Professional Qualifications:

• Technologically Proficient
• Familiarity with Google and Microsoft Operating Systems.

Personal Attributes:

• Must work well with peers to support a seamless guest experience.
• Understands and is able to deliver anticipatory service.
• Punctual.
• Perform professionally in high-stress, fast-paced environments.
• Problem solving, able to manage potential conflict well and make win-win decisions when required.
• Passionate about your career and profession.
• Willingness to learn.
• Ability to be flexible, adapt quickly to change, and pivot priorities.
• Detail oriented with strong communication and organizational skills.
• Guest-centric acumen
• Time management and the ability to effectively prioritize responsibilities.

Must physically be able to:

• Walk/ stand for long periods of time.
• Bend, crouch, squat and/ or kneel repetitively.
• Lift up to 50 lbs.

Additional experience and attributes that will make you stand out:

• Knowledge of skincare products, ingredients, and their specific uses
• Previous experience in a spa, skincare clinic, or beauty industry.
• Janitorial or custodial experience.
• Understanding of hygiene and safety guidelines for spa environment.
• Passionate about providing great customer service.

If you are a passionate Guest Experience Specialist who enjoys delivering top notch services to clients in a professional spa setting, we would love to hear from you. Join our team and take your career to the next level!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Weekends only

Work setting:

• In-person

Application Question(s):

• What does luxury mean to you?

Experience:

• Customer service: 1 year (Preferred)
• Janitorial: 1 year (Preferred)
• Spa: 1 year (Preferred)

Ability to Commute:

• Hampton, VA 23666 (Required)

Work Location: In person