Position Summary

Position: IT Operations Support Analyst Co-op - Fall 2024

Location: Seneca Falls, NY (On-site)

Major: Bachelor’s degree (B.A./B.S.) program in Computer Science, Information Technology or Computer Engineering at a sophomore or higher level

Academic Schedule: Fall 2024, full-time, 40 hours per week

Position Summary:

Our ITT Goulds Pumps co-op candidates have the unique opportunity to work for one of the most recognizable pump brands in the world. Under the general direction of the IT leadership, you will learn how to maintain LAN, connectivity to WAN, performs tier 2 and 3 level IT support (Desktops, Connectivity, Servers, Troubleshooting IT issues, end user support). You will also learn to be the contact point for IT issue resolution and will escalate issues when necessary.

This is a hands-on technical roll for anyone interested in tech support. The co-op will interact with users at our Seneca Falls, NY location to help them with their technical issues related to laptops, network, and software. This will result in having to interact with other IT teams to resolve problems for end users. This will provide broad exposure to working in the IT field and end user support for the right candidate.

Essential Responsibilities

• Utilizes software and hardware tools, identifies, and diagnoses problems and factors affecting IT performance.
• Ongoing support of applications that exploit the capability of our infrastructure to simplify processes, eliminate manual effort and improve the timeliness, accuracy, and value of information.
• Performs trouble shooting and coordinates problem resolution with EI and software vendors.
• Coordinates the upgrade and installation of IT equipment
• Maintains working knowledge of supported software and provides application and technical support to end-users.
• Develops and maintains strong relationships with management to assist them in technical issue resolution.
• Stays abreast of emerging technologies and developments.

Position Requirements

To perform this co-op successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Looking to start their career in IT
• Enrolled in a bachelor’s degree (B.A./B.S.) program from four-year college or university in computer science, information technology or computer engineering at a sophomore or higher level
• Ability to troubleshooting PC issues, imaging PC and conduct equipment setup
• Ability to conduct research into issues and products as required
• Proficient written and oral communication skills.
• Ability to effectively present information and respond to questions from groups of managers and internal customers.
• Optional – any Microsoft certifications
• Someone that is willing to work on-site in Seneca Falls, NY

To Learn more about ITT click here.

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

$25 - $30