Education:Associates or bachelors degree from an accredited institution in a related field, or relevant equivalent experience. Computer science and technical training preferred.

Required Skills & Experience:

• Proficiency with Microsoft Excel and Microsoft Word
• Professional workplace oral and written communication skills, including ability to effectively communicate with stakeholders globally
• Self-motivation to work under own initiative to grow personal product knowledge and maintain customer satisfaction
• An interest in ongoing personal development through training and coaching
• Strong critical thinking and problem-solving skills
• Ability to analyze problem statements and apply logical troubleshooting processes to resolve support inquiries
• Ability to effectively operate in a fast-paced, evolving team environment, while maintaining attention to detail and organization
• Ability to maintain excellent attendance and adherence to assigned work schedules

Preferred Experience:

• Ability to communicate complex technical topics to non-technical stakeholders
• Strong communication skills, including written, verbal, and presentation
• Basic understanding of computer networking
• Proficiency with Customer Relationship Management (CRM) applications or Information Technology Infrastructure Library (ITIL)

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.