ABOUT ITEOS THERAPEUTICS, INC

iTeos Therapeutics is a publicly-traded (NASDAQ: ITOS), clinical-stage biopharmaceutical company dedicated to extending and improving the lives of patients with cancer by designing and developing next generation immunotherapies.

Based in Gosselies, Belgium and Watertown, MA, iTeos Therapeutics was founded out of the Ludwig Institute for Cancer Research (LICR) and the de Duve Institute (UClouvain) in 2011.

In March 2020, the Company completed a $125 million Series B2 financing, and in July 2020, we completed our IPO, raising over $230 million of gross proceeds. In June 2021, the Company entered into a transformative $2.145 billion co-development and co-commercialization agreement with GSK for EOS-448, the Company’s anti-TIGIT monoclonal antibody. As a well-capitalized biotech company, we are positioned to continue to develop our clinical pipeline and maintain our investments in our discovery research team to leverage our innovative science to improve the lives of patients with cancer.

Our values - Data Driven, Ownership, Courage, and Stronger Together - form the foundation of who we are as a company and define who we are at our core.

For more information, please visit www.iteostherapeutics.com.

iTeos Therapeutics is now a world-class actor in the sector. To carry on its growth and reinforce its team, iTeos Therapeutics is looking for an IT Support Specialist.

ROLE: IT Support Specialist

We are looking for a qualified IT Support Specialist to join our team and support our US operations locally and our Europe-based operations remotely, including the C-level executives. This will be the first IT role in our US office for the company based in the US and the incumbent will play an important role in building our IT footprint.

As IT Support Specialist, you will play a crucial role in supporting our organization's computer systems, ensuring their smooth operation, and providing technical assistance to end-users whether on the phone, via email, or in person.

This position requires a strong understanding of IT infrastructure, exceptional troubleshooting abilities, and excellent customer service skills. A willingness to learn and grow is essential.

You will be an integral part of the Belgium-based IT Team You and therefore you will have the opportunity to work on several IT projects. We offer a hybrid working environment and, but you will be expected to work at our Watertown office (our HQ) at least 3 days a week or more. You will have the chance to travel our Belgium office from time to time to work with the rest of the team. Periodic trips to Belgium will be part of the job.

MAIN RESPONSIBILITIES

• Provide technical support: Respond promptly and efficiently to end-user requests for assistance with computer hardware, software, and network-related issues.
• Troubleshoot system problems: Identify and resolve hardware and software malfunctions, operating errors, and network connectivity issues in a timely manner.
• Provide support for onsite A/V and other technical equipment: Ensure that equipment is working properly for meetings and that colleagues are trained on how to operate equipment.
• Computer deployment: Responsible for onboarding/offboarding new hires and managing on-premises Office Equipment and inventory.
• Perform system monitoring: Monitor the organization's computer systems and network infrastructure to identify and address potential problems before they impact operations.
• Incident management: Log all technical issues reported by end-users and track them through to resolution, ensuring that problems are effectively resolved within established service level agreements (SLAs).
• Maintain system documentation: Document troubleshooting steps, system configurations, and resolutions in a knowledge base to facilitate future issue resolution and enhance support efficiency.
• Provide end-user support for the M365 suite and respond efficiently to user requests about the M365 platform.
• Manage access requests to the M365 collaborative platforms (Teams, SharePoint).
• User training and guidance: Provide training and guidance to end-users on the effective and secure use of computer systems, software applications, and related technologies.
• Collaborate with IT team: Work closely with other IT professionals, such as system administrators, network engineers, and application developers, to resolve complex issues and improve system performance.
• Hardware and software procurement: Assist in the evaluation, procurement, and deployment of new computer hardware, software, and peripherals as needed.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• A bachelor's degree in IT, Computer Science, or a related field is preferred.
• At least 5 years of experience in a similar role with a proven track record.
• Passionate about customer service and excellent communication skills.
• Ability to prioritize under pressure.
• Fluent in English (French is a plus but not required).
• Good working knowledge of the Microsoft M365 environment including Intune, Windows. M365 Suite, common software applications and hardware, Azure Active Directory TeamViewer or equivalent.
• Ability to work independently and as part of a team.
• Strong interpersonal skills, able to communicate across a broad spectrum of users.
• Stay updated with technology: Stay current with emerging technologies, industry trends, and best practices to enhance knowledge and contribute to the continuous improvement of the IT infrastructure.
• Willingness to learn new technologies and skills, with a particular emphasis on AI-based technologies.

OFFER

• A stimulating position within a high-potential innovative biotech company.
• The opportunity to work in a science-driven, dynamic, respectful and professional environment.
• A challenging scientific and business growth in which you get to bring your knowledge and skills.
• An employment agreement contract with an attractive salary package in line with the position responsibilities and your experience.

RECRUITMENT PROCESS

Please send your CV together with an adapted cover letter to the following address: jobs@iteostherapeutics.com. Please mention the reference ISS in the mail object. Your application and related information will strictly confidential.

For this open vacancy in US, we closely collaborate with Hobson Prior (Recruitment & Selection company). Your application will be automatically forwarded to them. We, together with Hobson Prior, will keel all your data confidential (GDPR compliant approach).