Our client is seeking a Manager of Advanced Tech Support for their large enterprise, supporting all end user services associated with the Microsoft Suite of products. The role involves overseeing the organization’s business services, technical assets and contracts related to IT Operations and Endpoint Technology. Responsibilities include setting service objectives aligned with the firm’s business outcomes and strategies, monitoring performance metrics to achieve these objectives, managing total delivered costs, identifying and mitigating risks, and driving ongoing process improvements.

Location: Travel to the company’s various locations may be necessary for attending business-related meetings and conferences.

Salary:  REMOTE opportunity 115-140K bonus and benefits

How you’ll do it: You'll drive strategic planning, optimize user experience, and manage Autopilot deployments to ensure seamless operations and enhanced productivity. 

M365 Program Management

• Develop and execute strategic program management strategies for M365 services.
• Collaborate cross-functionally to align initiatives with organizational goals.
• Manage vendor relationships and stay updated on product roadmaps and licensing changes.

User Experience Enhancement

• Prioritize user experience and collaborate with end users to enhance usability and satisfaction.
• Establish feedback mechanisms and utilize data to drive improvements.
• Develop training programs to maximize M365 capabilities and promote efficient workflows.

Microsoft Autopilot Deployment Environment

What We’re looking for:

• Strong leadership and communication skills possessing the ability to collaborate effectively across teams and departments.
• Minimum 7 years of experience in technical program management, with a focus on Microsoft technologies.
• Proven track record in enhancing user experiences within M365 applications.
• Advanced knowledge of Microsoft Autopilot deployment and management.
• Familiarity with Azure AD, Intune, and other M365 services.
• Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert are a plus. 

Nice to have: 

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Benefits: The successful candidate will be provided with comprehensive benefits by our client.

About ITEOM: ITEOM Digital Technology Talent Partners collaborates with top technologists and top employers to align purpose and passion and re-incorporate belonging to make the job search and work experience more human. We are an equal opportunity employer; however, this role is not eligible for sponsorship at this time. Employees eligible for full time W2 employment are encouraged to apply.