About Us

iTech Las Vegas, LLC is an IT solution provider specializing in computer support services for small to medium-sized businesses in the continental United States.

Ever since our founding in 2007, our mission remains clear: Assist businesses in right-sizing and leveraging their IT as a production multiplier. While all of that is "business speak", the reality is that we're out there "helping others, help others". Our goal is to make sure our customers never have downtime where they can't assist their own customers.

Position Summary

The Service Dispatcher position requires a high degree of attention to detail, organizational and business skills. The right candidate must be a positive, highly motivated and extroverted personality type that is always friendly, willing and able to help their team member where needed.

Regular duties include customer service, answering phones, call backs for scheduling with customers, scheduling service technicians tactically and working with administration and sales staff to send and receive product to our customers promptly.

Skills Required

• Ability to accept direction and work harmoniously with leadership and executive staff, in a wide and varied lot of personalities.
• Ability to promote a positive and professional image.
• Produce effective communications materials, written and oral.
• Assess and prioritize multiple tasks, projects, and demands
• Balance multiple priorities at one time with a calm demeanor in high stress situations.
• Work in a team environment and as an individual.
• To think and act strategically.
• Problem-solve using creative and individualized approaches.
• Work safely, with difficult people, and flexible hours.
• Establish and maintain effective and efficient working relationship with co-workers.
• Work in a demanding and stressful environment remaining “calm and objective”.
• Exercise creative planning and documentation skills.
• Use effective telephone and social media etiquette.
• Personal integrity and professionalism with the ability to work independently, utilize time management skills, ambition, loyalty, and motivation.
• Must be honest, fair, dependable, and respect the rights and privacy of employees and customers.
• Provide exceptional customer service where the customer always feels their concerns are priority and are being taken care of in a timely manner.

Additional Duties

• Answer incoming phone calls and direct accordingly.
• Call customers back for confirmation of arrival times or scheduling.
• Manage incoming service requests and create tickets if necessary.
• Schedule Service Technicians geographically and based on ticket priority.
• Be familiar with average ticket times to properly schedule work.
• Re-arrange schedules to accommodate Critical & High priority issues.
• Maintain dispatch schedule including Service Technicians lunch and on-call shifts.
• Ensure customers are always aware of the status of their ticket.
• Train new and/or existing customers on how to properly submit a service request.
• Follow up with customer on reoccurring or critical tickets within 48 hours.
• Maintain updated customer information.
• Assist Service Supervisor to ensure the service team is operating efficiently.
• Work with Procurement to allocate/pick product for service calls and projects.
• Work with Service Supervisor on making sure all tickets are assigned to the correct agreements.
• Notify management of all customer complaints and concerns and work with management to resolve.

Contact Advisory

No phone calls, please.

Principals only. Recruiters, please don't contact this job poster.

Do NOT contact us with unsolicited services or offers.

Job Type: Full-time

Pay: $37,440.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person