Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. 

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value. 

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. 

We are looking for a dynamic Director of Customer Solutions with an entrepreneurial spirit. The ideal candidate will be passionate about winning over customers and driving new business growth through innovative engagement strategies.

Responsibilities

The Director of Customer Solutions is pivotal in driving growth, focusing on discovering, initiating, and qualifying new business opportunities, and guiding teams through the full business development cycle to successful awards. This prominent role is central in crafting and executing strategic account plans and spearheading initiatives for specific customer groups. The role involves championing ITA's evaluation, creation, and execution of forward-thinking business strategies to solidify our market standing and achieve financial and strategic goals. The Director will primarily target mid-size opportunities valued between $20M and $99M, and large opportunities exceeding $100M. Prioritizing prime contracts is crucial. Additionally, the Director will play a key role in expanding growth across various markets, seamlessly integrating existing contracts with new ventures.

Specific responsibilities include:

• Identify, qualify, shape, and win opportunities. The candidate will lead and close capture opportunites; representing ITA and marshalling the ITA resources to identify and close deals.
• Develop customer relationships and position for opportunities using a consultative business development approach.
• Lead customer meetings (e.g., initial discussions, formal presentations, informal conversations).
• Manage a multi-year opportunity pipeline within assigned DoD agencies/market segments.
• Inspire, motivate, and lead teams – without direct line authority – to achieve distinctive results.
• Work closely with corporate and business unit leadership, proposal support, contracts management, pricing and other colleagues to ensure the development and delivery of winning proposals.
• Play a central role in helping to develop account strategies.
• Lead internal opportunity problem-solving and gate review discussions.
• Develop effective teaming partnerships with other firms.
• As a member of the ITA leadership team, collaborate with corporate and business unit leadership to improve Pwin, conduct proposal reviews, develop innovative solutions to promote ITA’s domain expertise and data analytics capability, use knowledge of the market and competitors to identify and develop the company’s unique value propositions and differentiators, and attend industry functions, such as association events and conferences, and provide feedback and information on market needs and solutions.

Qualifications

• Positive, high-energy, collaborative entrepreneur
• Perseverance and tenacity in leading opportunities through the entire lifecycle
• Ability to thrive in a fast-paced, energetic, and collaborative environment
• Experience building relationships and networks within DoD customers
• Bachelor's degree and 3-5 or more years of experience in leading Business Development and capture activities.
• Established relationships with senior military personnel and government leaders in the Federal Defense space.
• Excellent organization and communication (e.g., executive-level presentation) skills, whether in person or virtual environments
• Ability to build trusted relationships externally (e.g., customer, teaming partners) and internally (e.g., senior and junior colleagues)
• Experience/knowledge of GovWin or other opportunity research tools
• Active Secret Clearance

Desired Experience:

• Demonstrated access to key government customers and industry partners
• Winning record leading highly competitive captures and proposals >$30M
• Proven experience developing and implementing a business growth strategy
• Proposal and technical writing experience in support of target markets.
• Comfortable meeting with new clients and diverse organizations

Benefit and Compensation Transparency

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

• Medical, dental and vision plans
• Life Insurance
• Short Term Disability insurance (where applicable)
• Voluntary ancillary benefit options
• 401k retirement benefits with employer matching contributions

Application and Employment at ITA International

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at HR@ita-intl.com.

ITA International is a covered contractor as defined by the Safer Federal Workforce Taskforce. As a covered contractor, all ITA employees – regardless of worksite – must be vaccinated against COVID-19 unless they have been approved for a legally required medical or religious exemption. If you wish to discuss a medical or religious need for accommodation in accordance with the Rehabilitation Act and Title VII of the Civil Rights Act, please contact HR@ita-intl.com.