Summary: Seeking a creative and experienced Junior Network Engineer to work in an exciting, fast-paced environment, supporting the hardware layer of a network management platform. This position will provide network support to our client sites and perform maintenance tasks, including firmware updates. This individual will work closely with firewalls, network switches, access points, and other infrastructure devices. This position works with other engineers and leadership to provide an exceptional customer experience, efficiently responding, resolving, and escalating network events as they occur. This individual will report to the Head of Engineering.

Key duties:

• Create and maintain documentation on best practices and how-to guides, based on an existing knowledge of networking systems and standards
• Build rapport with other team members and clients, as a go-to problem solver
• Respond to network support requests from clients via web-based ticketing systems
• Call and host video conferences with clients as needed for problem resolution
• Provide trainings to clients and other team members on infrastructure components
• Research new system issues and escalate issues to vendors and service providers
• Configure networking and infrastructure equipment, including Juniper, Cisco Business Series, Cisco Meraki, UniFi, Ruckus, and Watchguard devices
• Collaborate with software engineering team on our custom network automation software, assisting with infrastructure hardware compatibility and configurations

Key Qualifications:

• Highly organized, detail-oriented, creative self-starter
• PC, Mac, and Linux proficiency (including Office365, Google Suite, etc.)
• Knowledge of OSI model, routers, switches, access points, servers, network access controllers, firewalls, and other network equipment
• Experience with network protocols; DHCP, LAN, WAN, VLAN, Routing Tables, etc.
• Experience with SSH tunnels, RADIUS; advanced router and firewall configurations a plus
• Knowledge of networking services for AAA, DHCP, DNS, ICMP, SFTP, NTP and SNMP a plus
• Experience with wireless security protocols (WPA2 Enterprise, 802.1x, etc)
• Industry certifications a plus, including CCNA, CCNP, CMNA, CompTIA Network , etc.
• Proficient in wireless and wired network architectural design and troubleshooting
• Bachelor's Degree in Computer Science or related field a plus
• 2 years of relevant experience
• Exhibits isofy Core Values

If you are a motivated individual who is passionate about networking and eager to learn from experienced professionals, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $50,250.00 - $54,975.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Payment frequency:

• Paid biweekly

Schedule:

• Monday to Friday

Ability to Commute:

• Los Angeles, CA (Preferred)

Work Location: On the road